"Save As" Windows Not Controllable

[mark_hg70025354]

Using Acrobat Professional 9.5.5 on Windows 7, I have suddenly lost the ability to resize the Save As Windows, whether from a print to the .pdf printer, or using the Edit-Save As Key. Documents open normally as defined. But, when trying to save the .pdf as something else, the Save As Window opens in "full-screen", covers the source document, cannot be moved by dragging the top margin, and even though the 45-degree re-sizing arrows exist in the corners, does not respond to the commands to re-size. The only updates recently acquired are for Adobe Flash. I have checked all settings in the Properties and Preferences Pages, but find no solution. Is it time to reload the application (and all 20 or so application updates)?

[Test Screen Name]

I don't remember that it could be resized in that version. Is there another problem besides the lack of resizing?

[mark_hg70025354]

Thanks for responding. This version has previously allowed for control over the window size, and for movement of the window between screens and around on a screen - those functions have been lost. The screen size arrows in the corners, and the "roof" in the lower right corner are there, but inoperable. The command for the windows to mimic the original size - set at 25% - has also been lost so it seems like the command - set at "Properties/Initial View" - for magnification at 25% and "resize window to initial page" are no longer being honored. Also, the "Settings" box at the right side of the Save As Window is greyed-out or inactive.

[Test Screen Name]

I never noticed the resize "roof" in my Acrobat Pro 9 SAVE AS dialog, but there it is. I can increase the size but not decrease it below the original size.  Since I have no ideas on that, let's look at the other issues, which might illuminate the first one. I don't understand what you mean by "The command for the windows to mimic the original size". What is that?

The Settings button in Save As is always greyed out when saving as PDF. It is available if you choose some different types. That, at least, is normal.

[mark_hg70025354]

The system is set for initial pages to open as single-page continuous at 25%, but now everything opens at 31.5%. Even if I select the document properties to resize window to initial size, it no longer does so. Finally, my Save As Window is "locked" at full-screen covering the initial Acrobat document screen, cannot be moved to the adjoining screen, and cannot be downsized, as you say that you can to, but not smaller than the original screen.

By the way, daily security runs have revealed no issues there.

This all just happened. Unless you have another idea to try, I'm going to re-load the application, as it would seem a glitch there is now the most likely issue.

[Curtis1587 · Accepted solution]

Open Save As. With the Save As window open click on the Adobe Reader icon in upper left and hit Restore. It worked to reduce mine back to the default smaller size.

[Richard D5CCD]

Thank you, Curtis. I had the SAVE AS popup window (for entering the file name) cover the document window completely. It is a similar problem to the print dialog and other popups being far too big. I have looked at "solutions" dated from 2012-2021, like changing resolution in Acrobat, reintallsing, etc. Only your advice seems to have worked. But god knows why Adobe don't make the popup windows resizable in the first place.

[neevebrody5C1D]

Thank you! I was at my wit's end trying to figure this out. Cheers!

[Derek23728617qrtz]

After weeks, that quickly reset to size. thanks.

[mclem71]

Thank you!! What a simple fix - that I never would have figured out on my own. 🙂

[lively_aurora47657]

THANK YOU!!! For anyone that gets confused... in the Save As pop-up, there is a super small Adobe icon in the very top left corner, right to the left of the words "Save As". The directions above are very clear but somehow I still got lost for a moment... lol

[Kelly36383299b6fm]

I just had this problem come out of nowhere.  I realize the last response was over two years ago.  I do not show an Adobe Reader icon in the upper left of the Save As window.  Any other ideas?

[AnandSri]

Hello @Kelly36383299b6fm

I hope you're doing well, and we apologize for the delayed response and the trouble.

I am following up to see if you are still experiencing the issue with the latest version of Acrobat Reader 25.001.20630, Planned update, Aug 18, 2025. Check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and try again.

• Go to Menu> Preferences > General (Windows) or Adobe Acrobat > Preferences > General (macOS).

• Uncheck:

  • Show online storage when opening files

  • Show online storage when saving files

• Click OK, then restart the app

Let us know if you still experience any issues.

Thanks,

Anand Sri | Acrobat Community Team
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