Skip to main content
R
RCP-UMN
Participant
October 6, 2018
Answered

"Send for Signature" tool has disappeared

  • October 6, 2018
  • 3 replies
  • 15954 views

I recently updated to the latest version of Acrobat Pro DC from Creative Cloud, and the "Send for Signature" tool seems to have disappeared. I've looked through the forum and see other threads dating to 2017 about this issue, but nothing recent, and none of the suggestions in these threads have resolved the problem. Any idea what is going on or how I can get the tool back?

Correct answer anuragg75444724

Hello,

Thanks for your query. Can you please share the product version of  Acrobat you are using.

Go to Help -> About Adobe Acrobat Pro DC

If you are on the latest version ->19.008.20074 , then Send for Signature has been renamed to "Adobe Sign".

Kindly let us know in case of any concerns.

3 replies

I
ITGuyChris
Participant
January 24, 2023

After exhaustive digging I came across this article from University of NC... Apparently Adobe depricated the Request Signature functionality and it is no longer available within the Adobe Acrobat DC application. The only way to access this feature is by signing into the web version of Adobe (I confirmed this myself). Once you open the doc in the Cloud version, the Request Signature option is available under Fill & Sign.

https://its.unc.edu/2020/07/01/adobe-signatures/

Kudos to UNC on a resolution!!! Adobe - GET YOUR  "ISH" TOGETHER!!!!!

D
Dan25465583b7og
Participant
February 3, 2023

I was trying to get support for weeks and the following resolved my issue on the DC version installed on my computer:

check if below registry key is present on the user machine where you do not see this option:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices
DWord: bUpdater

If so change the value to 1 if the above key is present with value 0 and it should resolve your issue.

    R
    RCP-UMNAuthor
    Participant
    February 9, 2019

    I have version 2019.010.20069 installed, and neither the Adobe Sign tool nor the Send for Signature tool appears any where in tools. I've tried uninstalling and reinstalling, and the problem persists.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      February 15, 2019

      Hi Suckme,

      Sorry for the delay in response.

      As you have Creative Cloud subscription and using the 2019.010.20069 version of Adobe Acrobat DC, you can find the Adobe Sign under the Forms & Signature tool. Check the screenshot below:

      Also, you can use the "For signature" option on the Home page in Adobe Acrobat DC to open the Adobe Sign.

      Please make sure that you are opening the Adobe Acrobat DC application, not the free Adobe Acrobat Reader DC.

      Let us know if you still experience the issue.

      Regards,

      Meenakshi

      R
      RCP-UMNAuthor
      Participant
      February 15, 2019

      Meenakshi,

      The tool does not appear in either place you suggested. See screenshots below. And yes, I’m using the full version of Acrobat DC (I don’t even have Reader installed).

      Mike

        anuragg75444724
        Adobe Employee
        anuragg75444724Correct answer
        Adobe Employee
        October 9, 2018

        Hello,

        Thanks for your query. Can you please share the product version of  Acrobat you are using.

        Go to Help -> About Adobe Acrobat Pro DC

        If you are on the latest version ->19.008.20074 , then Send for Signature has been renamed to "Adobe Sign".

        Kindly let us know in case of any concerns.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices