"Sign Yourself" feature not functioning

Forum|Forum|1 year ago
April 19, 2024
2 replies
1240 views

I need to delete my own previously saved esignature that appears when I click the "sign yourself" tab (both a signature and initials appear). The grey minus sign (- ) next to both the current saved signature and current saved initials does not function, so there seems to be no way to delete the existing signature or intials. There are a lot of us reporting this issue, but I cannot find where an Adobe employee answers the question with a solution. So hoping that by starting this new thread, Adobe will wade in. Thank you

General troubleshooting

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A

Annetta37195462km25

Participant

This is absolutely crazy you cannot delete previous information by hitting the minus key and I have paid extra to use this feature. Is it really worth having Adobe if no one can help you.

Meenakshi Negi

Community Manager

Hi Kurt36849330z4zk,

Thank you for reaching out and reporting this.

We are looking into this issue. Please confirm if this happens with all the PDFs to which you try to add signatures.

It would be helpful if you could share the screen recording of the workflow so we can share it with the team. Also, please share the Acrobat and OS version numbers. We will get this checked.

Thanks,

Meenakshi

K

Kurt36849330z4zkAuthor

Participating Frequently

Yes, this happens with all PDFs to which I attempt to use the "Sign Yourself" and add a previously-saved signature or initials. To be clear, I want to delete the previously-saved signature and initials and re-save

I am using Adobe Acrobat Pro, Continuous Release, version 2023.008.20421: 64-bit

Below is a screenshot of my workflow, with the non-functioning minus sign tabs that are not functioning.

Meenakshi Negi

Community Manager

Hi Kurt36849330z4zk,

Thank you for the information.

Please try updating the application to the latest version. Go to Help > Check for updates. For more update information, refer to the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know if you are still experiencing the issue after updating the application.

Thanks,

Meenakshi

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