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6 replies

Jennifer39010317w9iv
Participant
October 14, 2025

I haverun into this issue twice in 90 days but I am working on a Lenovo. Is this happening on Apple or other computer brands as well?

    Margaret22351301r6hj
    Participant
    September 25, 2026

    I work on a lenovo, still happening to this day

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    September 25, 2026

    Hello ​@Margaret22351301r6hj 

     

    I hope you are doing well, and thanks for reaching out. Sorry for the trouble.

     

    Could you please share more details about the issue? Are you on a Mac or Windows machine, and what is the OS version?

     

    Are you using Acrobat or the freeware Reader desktop app? And, what is the version? Check from Menu > Help > About Adobe Acrobat.

    Please ensure that all the mandatory and optional updates related to the operating systems are installed.

    Also, ensure you have the latest version of Acrobat installed on the machine: 26.002.21931, Out of cycle update, Sep 17, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    If the issue continues, please restart the computer, use the Acrobat Cleaner tool to remove the installed app, and restart the computer. 

    Then download Acrobat and Install: https://helpx.adobe.com/acrobat/desktop/get-started/access-the-app/install-acrobat-enterprise.html

    For Reader: https://get.adobe.com/reader/enterprise/

     

    Let us know how it goes, and please reach out if you experience any issues or need any assistance.

     

    Regards,

    Anand  Sri

     

    Violator_UK24797643
    Participant
    March 8, 2024

    After months of having this issiue I have discover what works for me!!! I had to turn second monitor which I am using for editing. With one monitor on - Premere stats every time. - Make sure monitor is completly turn off. (unplug HDMI cable as power switch on my monitor is not turning it off completly) 

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 15, 2022

    Hi @Ashish26118079id4t 

     

    Hope you are doing well.

    Please try the following steps to see if that helps!

    • Save your work and close all the applications.
    • Run the repair for the Microsoft Visual C++ 2013 Redistributable(x64&x86) and try again.

             - To repair: Go to > Control Panel > All Control Panel Items > Programs and Features > Visual C++ Redistributable 2013 (right click>Manage and repair)

     

    Thanks,

    Akanchha

    muneeb346323398bmi
    Participant
    January 6, 2024

    i have same problem when i launch premiere pro it took some time to load and then this error appear every time and i installed it first in my ssd  then i removed all the files and uninstalled it and tried it in hdd but same error appear i tried your solution but not working

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