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Answered

"There was a RAISE without a handler. The application will now exit." Running Mac OS Catalina.

Forum|Forum|6 years ago
October 14, 2019
9 replies
26661 views

Hi,

I know this issue was raised before but I cannot seem to get an answer. I've installed MacOS Catalina and keep getting this error message and acrobat crashes. i cannot read any of my documents.

Crash or freeze

This topic has been closed for replies.

Correct answer vdobhal

Hi,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please try it out and let us know your feedback. Thanks for your patience and support!

Regards,

Vinod

L

ladiamond@sdsu.edu

Participant

Moments ago, I uplpaded Adobe Acrobat and CC. However, an error message indicating a "RAISE without a handler" appears when I open pdf docs. Subsequently, the pdf closes, the app crashes. I then installed the recommended November 13 MAC updates for Catalina. Nevertheless, the same error message continues to plague my attempts to open pdf docs. I have not tried to open any other documents using the CC app. My primary concern is pdfs.

ls_rbls

Community Expert

Hi,

That is strange, that RAISE without handler issue was addressed specifically for Adobe Acrobat Pro DC and Adobe Reader DC respectively in that particular update for November.

I am wondering then, if it would be convenient to completely uninstall the CC Desktop app and the Adobe Acrobat products using the cleanup and repair tools for Acrobat https://labs.adobe.com/downloads/acrobatcleaner.html and the CC desktop app https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Additional steps here: https://www.techjunkie.com/uninstall-creative-cloud-mac/

It is very important to follow the steps provided in those links.

Now, the way I would do this is as follows:

Upon completion of the uninstall for both products, proceed to download the full offline installer version for your Adobe Acrobat Pro DC from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If the CC Desktop app is the cause of this issue, then, without it running in the background, you should be able to successfully install this product and no lockdowns, lagging, or freezes; once you are able to open your Acrobat Pro DC, logging with your current AdobeID for that subscription to activate it; then test opening any PDF you were trying before and no error(s) should occur.

However, if the problem persists after a fresh install like the above method suggests, then you may have to look further and uninstall any additional extensions and/or addons that you had configured in your macOS before, and that were meant for the old installation to work with. You may have to remove these too and reconfigure with your new installation of Acrobat.

V

vdobhalCorrect answer

Adobe Employee

Hi,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please try it out and let us know your feedback. Thanks for your patience and support!

Regards,

Vinod

A

Anonymous

Checking for updates SHOULD found under the preferences than under help. I’ve seen many ask where could they find it; not everyone that uses this program is a pro and know all the ins and outs of it. I followed the instructions from another person in the community that solved the problem, when I did the check up it said that it was all up-to-date so I’m not sure if that did work or not.

ls_rbls

Community Expert

Can you share a screenshot of what you've observed.

I am not able to understand where in the Preferences this up to date information is found.

It is a standard in the software application industry (to include web browsers) to have the users find their product latest version information by clicking on "Help" which belongs to the File Menu toolbar ( from top to bottom it is usually the second toolbar from the Title Bar in every windowed enviroment regardless of desktop operating systems and web browsers make).

When you click on Help if you scroll down there is also an option listed "About Acrobat", for example.

Clicking or selecting this option will pop up a dialogue box window with the information about that software application.

Another way to find out what you are installing in a system is to check the release notes from the vendor and manually download the latest updated version(if provided) from the vendors support web site.

And last, every installation progran or Setup.exe program (if on a windows environment) also is accompanied by a ReadMe text file with important release notes from the developer(s).

But from observing a few issues that users are addressing daily in these support forums, I think it is confusing when the user is not able to distinguish which program is actually handling the automatic updates in their system:

Is it the Adobe Creative Cloud Desktop App ?
Or is it the actual individual application?

So if you don't mind my long reply, can you elaborate or share a screenshot that may illusttate better what you meant.

Thank you.

ls_rbls

Community Expert

Please see solution posted by in the following thread:

https://community.adobe.com/t5/Acrobat/There-was-a-RAISE-without-a-handler-The-application-will-now/m-p/10707875#M227077

O

Olivia Lu

Participant

painful... still havent solved my problem...still "There was a RAISE without a handler. The application will now exit."

ls_rbls

Community Expert

Please see solution posted by yinxisang in the following thread:

https://community.adobe.com/t5/Acrobat/There-was-a-RAISE-without-a-handler-The-application-will-now/m-p/10707875#M227077

O

Olivine

Participant

There must be a conflict between the Acrobat and other applications. You may examine the 'Accessibility' list in the "Privacy" from the "Security & Privacy" panel. Uncheck all the applications in the list, and try the acrobat. If it works, tick the listed APPs again one by one, you might find the bad guy.

Hope this helps you.

V

vdobhal

Adobe Employee

Do you have mac on-screen keyboard opened up while opening a pdf file?

O

Olivine

Participant

Nope. I never used the on-screen keyboard. It's a dictionary application that was in conflict with the Acrobat.

happy_Fireball6C19

Participant

Same problem here and am NOT upgrading to Catalina yet...

V

Vinod Dobhal

Adobe Employee

Hi,

Could you pls. provide us with the logs captured by the 'Console' app in MacOS Catalina?

Thanks,

Vinod

(Adobe Acrobat Team)

O

Olivia Lu

Participant

uddapted MacOS Catalina and updated the 10.17 version reader. My adobe reader still cant work!!! Helpless...

V

Vinod Dobhal

Adobe Employee

From Catalina, Apple has started to capture all the crash logs and spinning dumps for every process running on the system in the 'Console' app. If the application is crashing, we can find the log from there. It is somewhat like the following. Pls. provide us the logs from the crash reports section for Acrobat.

Meenakshi Negi

Community Manager

Hi Michellem,

Please update the application to the latest version released today which is compatible with the Mac OS Catalina.

In the application, go to Help > Check for updates. To check the latest version, refer to this link https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

For more details, please refer to the following help links:

- https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html

- https://helpx.adobe.com/acrobat/system-requirements.html

Let us know how it goes.

Regards,

Meenakshi

A

Ansh

Adobe Employee

If you are unable to do Check for Updates from the Acrobat, you can also install the patch manually from the Acrobat Release Notes. Please find the Catalina supported release notes of Acrobat:

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2019ooc.html#dccontinuousocttwentynineteenooc

Meenakshi Negi

Community Manager

Hi Michellem,

Sorry for the trouble caused.

As you have installed Mac OS Catalina, it doesn't support 32-bit apps. Nearly all current Adobe products are 64-bit apps. If you are not using the latest update, you could receive an error.

If you've kept Acrobat DC up-to-date, it is already 64-bit compliant. However, the app was not designed or fully tested on macOS Catalina. We recommend that you continue to use the macOS versions noted in the system requirements for each app.

For more details, please refer to the following help document.

- https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

- https://helpx.adobe.com/enterprise/kb/known-issues-macos-1015-catalina.html

- https://helpx.adobe.com/acrobat/kb/mac-64bit-compatibility.html

Hope the information helps.

Let us know if you have any question.

Regards,

Meenakshi

P

Priyanja

Adobe Employee

Hi,

Thanks for reporting the issue. Can you please share more details regarding this issue :

1. Was this issue seen in earlier versions of Mac OS .

2. Acrobat version you are using .

3. Any third party plugin or Software installed on your system related to pdf's.

4. Is this issue seen on just launching Acrobat or happens on opening any pdf.

Regards,

Priyanka

(Adobe Acrobat team)

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