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Bnertt12312
New Participant
May 12, 2023
Answered

"There was an error opening this document. Access denied" error workaround?

  • May 12, 2023
  • 6 replies
  • 73407 views

We've had several users in our environment notify us about this error message when they're trying to open specific PDF documents from a specific website. Other PDF documents open just fine, it's only when they try opening these PDF hyperlinks from this site that they receive this error.

 

I assisted the one user this morning and I followed these steps, which did resolve this error, but I'm wondering if anyone knows of another workaround so that we don't have to disable "Protected Mode" within our environment? I've been reading into this "Protected Mode" feature and it seems very important so I wouldn't feel comfortable disabling this for every user who has this error.

 

1. Open Adobe Acrobat
2. Click Edit and then click Preferences​
3. Click Security (Enhanced) in the left-hand navigation bar and then uncheck the option called Enable Protected Mode at startup​
4. Accept the warning that appears by clicking Yes​
5. Click OK to confirm these changes
6. Close Adobe Acrobat and then relaunch it
 
Thanks!
    Correct answer Bnertt12312

    Hi @Bnertt12312 

     

    Sorry to keep you waiting. As you mentioned its may be something related to chrome setting. Please open the chrome browser > click on the three vertical dots in the top right corner > Settings > Go to Downloads (left side) >Toggle on the option 'Ask where to save each file before downloading' and see if that makes any difference. 

     

    Hope this will work

     

    Regards

    Amal


    Hi @Amal.

     

    Thanks for your assistance. I tried changing that setting in Chrome but it's disabled by our Administration so I'll need to talk with my manager to see what we can do there. I also tried reinstalling Chrome on her computer and deleted all her browsing data but that didn't work either.

     

    That being said, I tried enabling Protected Mode again and then opened the same site in Edge and tried clicking on those same PDF links and it asked where I wanted to save the files and then they opened properly in Adobe, so this appears to be a Chrome issue.

    6 replies

    F
    friedemann_9535
    New Participant
    November 15, 2024

    We use the free Adobe Acrobat Reader version, not Chrome or Google for . The access denied problem started after WIN11 showed a message on screen to allow Adobe access to the PDF file which I wanted to open. Considering it risky, I denied. From there on the Reader would only open files on the desktop, nowhere else further down in the folder pyramid. I even deleted and re-installed, to no availa. My problem now is: where is the Edit-Preferences-Security function in the menu?

    S
    steve_4798
    New Participant
    November 5, 2024

    Was having the same error, documents that I needed to open were denying me access. This workaround solved it, the next step would have been to uninstall the client and install a competitor's client.

    J
    jeff_4104
    New Participant
    September 19, 2024

    Worked like a champ. Thanks for the information! 

    I
    Isaac29976304xc34
    New Participant
    September 2, 2024

    Thanks for this

    H
    hollyruss
    New Participant
    June 6, 2024

    This worked or me. Thank you!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 12, 2023

    Hi @Bnertt12312 

     

    Thanks for reaching out. Please try to add the file and the folder path to the privileged location of Acrobat and see if that helps.

     

    Go to Edit > Preferences > Enhanced Security > Under privileged locations, Add file, Add folder and Add host > Click OK and reboot the application and check.

     

    Regards

    Amal

    B
    Bnertt12312Author
    New Participant
    May 15, 2023

    Hi @Amal.

     

    I also tried deleting all her cached data from C:\Users\Username\AppData\Local\Adobe\Acrobat\DC and then restarted her Adobe program with Protected Mode enabled but that didn't work either

     

    She's using Chrome and is clicking PDF links on a secured site (https://surrogate.alberta.ca) after signing in with her credentials and her Chrome settings are set to download all PDF's to her Downloads folder but I've noticed when she clicks each link it doesn't actually download the PDF to her Downloads folder, it just tries opening the PDF right away in Adobe Arobat DC so I'm not sure if this has something to do with her Chrome settings as well.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 16, 2023

    Hi @Bnertt12312 

     

    Sorry to keep you waiting. As you mentioned its may be something related to chrome setting. Please open the chrome browser > click on the three vertical dots in the top right corner > Settings > Go to Downloads (left side) >Toggle on the option 'Ask where to save each file before downloading' and see if that makes any difference. 

     

    Hope this will work

     

    Regards

    Amal

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