Known Participant

Question

"Try Now" Pop-Ups

Forum|Forum|5 years ago
September 12, 2020
4 replies
6665 views

Does anyone know how to make these pop-ups go away? I have a one-year subscription to Acrobat Pro DC, and I'm kicking myself daily for not just buying the desktop version. I can't do any work with the incessant interruptions. It is notable that none of them have been related to what I was trying to do at the time.

First-line chat support has no idea how to solve the problem. I've been told I'm running the wrong software. (I'm not.) I've been told to update. (No updates available.) I've been told to do things that have nothing to do with the problem. (Support backed down on that.) I've been asked to share my screen for something that should just be a simple setting. (No screensharing with the clueless.)

I'm awaiting a call back, but I'm quickly losing faith. The behavior is clearly intended, and I think Adobe wants to make it hard to turn off.

General troubleshooting

This topic has been closed for replies.

K

koelsh

Participant

I'm looking for how to disable these as well. What's amusing is every post I've found so far starts (and ends) with the same "troubleshooting" step of disabling "show me messages when I launch Adobe Acrobat" which clearly doesn't do anything as we're still being assaulted with this garbage.

R

rhondaleaAuthor

Known Participant

Three and a half years later, this is still a problem.

I reinstalled Acrobat the other day because I now have a problem with the extension running in Chrome. Didn't solve it, but as soon as I opened the new installation, I got a popup that had trouble loading, so the entire program was frozen. I was loading Task Manager to force quit when it finally loaded, but I force quit anyway.

This is ridiculous. Everyone who has Acrobat pays for it. Pays a lot. And we're not paying for Acrobat so our work is interrupted incessantly by Adobe's hints, tips, and advertising, much less popups that won't even load correctly so we can get rid of them.

TURN IT OFF!

Amal.

Community Manager

Hi @rhondalea

Hope you are doing well and sorry to hear that.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also share a small video recording of the steps you are following and the issue occuring for more clarity?

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

J

Josh34243358vmj3

Participant

Have we determined that there is not an option to turn this off? It's really annoying and unneccesary.

I installed acrobat pro on a new PC recently. Im not sure if its misbehaving or if its intended.

JR Boulay

Community Expert

Did you try these settings in the Preferences?

Acrobate du PDF, InDesigner et Photoshopographe

R

rhondaleaAuthor

Known Participant

@JR_Boulay

First thing I tried. Thanks.

Deborah Gearhart

Known Participant

This is what you were referring to?

I don't recall signing up to be a beta tester. I will certainly make my feelings known to the engineering team, and I thank you for the link.

Most often, when one pays for a service, the service is ad free. But Adobe keeps inflicting its ads on me, including pop-ups that interrupt me to "try <something>" while I'm trying to work. It's intrusive. It's annoying. It's not acceptable.

SAME ISSUE....just started in December 2023.

Adobe--I have been a user for over 15 years. I do not need FORCED tutorials on how to do things I know how to do. The popups are constant--every single file I open, I must close it. Beyond annoying...infuriating. I tried to just do one, hoping it would go away...NOPE! On top of the tutorial closing Adobe after I am forced to try a feature that I do not need in that moment ....the pop up returns with a new feature....over and over again. The registry edit does not work because Adobe FIXES the registry edit to what the company wants. I don't want to have to edit my registry every single day. Why can't you just let me open my file and complete the tasks that I want without interruption.. HOW DO YOU TURN THIS OFF!!!!!!!!!!!! Btw---all fixes in this thread attempted with complete restart after each one and the pop ups still come with every single file I open.

Amal.

Community Manager

Hi Rhondalea

We are sorry for the trouble. As described you want to stop the pop up messages when you open the application.

Please try the following preferences settings and see if that works for you.

Go to Edit (Window), Adobe Acrobat (Mac) > Preferences > General > Under 'Messages from Adobe' Uncheck 'Show me messages when i launch Adobe Acrobat' > Reboot the application and check.

Let us know how it goes

Regards

Amal

R

rhondaleaAuthor

Known Participant

Thanks, but I found that first thing. It doesn't stop the pop-ups.

Amal.

Community Manager

Hi there

We are sorry to hear that the issue still exists.

Please try the following registry setting and see if that works for you.

Keep us posted with the results

Regards

Amal

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