"You already own Adobe Acrobat Pro"

[aanat61704442]

I am having difficulty trying to install Adobe Acrobat Pro, it does not appear in the list of apps available for my account. When I try to purchase it, it says "You already own Adobe Acrobat Pro". Has anyone got the same issue? I'd be grateful if someone is able to help.

Antoine

[John Waller]

Under the Installed section, your screenshot says Acrobat DC is already installed on your device.

Are you able to run it?

[aanat61704442]

Hi John, 

Yes thanks I'm able to run DC.

[kglad]

are you running a trial of acrobat?

does  your account show an acrobat subscription  https://accounts.adobe.com?

[John Waller]

Yes thanks I'm able to run DC.

I'm not clear why you are trying to install Acrobat Pro when you already have Acrobat DC installed.

[kglad]

per @John Waller if iff to does nor open, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials