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MrDigitFace
Participant
May 11, 2023
Answered

Raise without Handler Error when combining PDFs from File Explorer

  • May 11, 2023
  • 4 replies
  • 34349 views

I have a user who is receiving the raise without handler error when trying to combine pdfs in File Explorer, which also causes File Explorer to crash. I have tried completely uninsalling and reinstalling using the Acrobat cleaning utility, as well as trying to run EULA.exe and reaccept the EULA. The EULA fix works temporarily but there seems to be some issue witht he PDF being open in the preview pane then trying to combine, as it triggers this error again. If I disable the preview pane and restart Adobe and File Explorer the issue goes away, but it is very inconvenient that both features cannot be used at the same time. Has anyone  run into this issue before or have an explanation for why the preview pane in W10 File explorer is causing issues with the pdf combine feature in Acrobat?

Correct answer javeeda46554275

https://support.cci.drexel.edu/software-courses/adobe-acrobat-pro-dc/combining-pdf-files-with-handler-error/

this fixed it. after it restart the computer

4 replies

J
javeeda46554275Correct answer
Participant
May 14, 2024

https://support.cci.drexel.edu/software-courses/adobe-acrobat-pro-dc/combining-pdf-files-with-handler-error/

this fixed it. after it restart the computer

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 12, 2024

    Hello Everyone, 

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik

    D
    defaultgscdfe1av7s2
    Participant
    September 17, 2024

    It is not fixed for us. With that said, we no longer receive the "Raise without handler" error message. Instead, Acrobat opens but is blank. The selected files are not listed to be combined. When we swap back to using a third-party solution for our PDF preview handler, Acrobat will show the files for combining.

    G
    gjackPLEX
    Participant
    May 6, 2024

    Has there been any update to the resolution of the issue? I have a user reporting the same issue.

    Amal.
    Amal.
    Legend
    May 7, 2024

    Hi there,

     

    We do not have any fixed time line as the the team is working on it.

     

    The fix will be available in the future updates.

     

    ~Amal

    A
    Andrew37094948vtk6
    Participant
    April 30, 2024

    Same issue here, and on the same Adobe version, confident this is a bug now. Version: v. 24.2.20687.0 32 bit

     

    Interestingly, after dismissing the initial error and attempting to combine the same files again it is successful!

     

    Can't tell users that they have to "combine" twice for it to go through. Need Adobe to recognize and update with fix.

    Amal.
    Amal.
    Legend
    May 12, 2023

    Hi @MrDigitFace 

     

    Hope you are doing well and sorry to hear that.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017x  installed. Go to Help > Check for updates and reboot the computer once.

     

    Also, check for any pending updates of Windows from Control Panel, install the updates and reboot the machine, Then try launching Adobe Reader and check.

     

    Regards

    Amal

    2
    2aCAD
    Participant
    April 18, 2024

    Hi, we have the same problem in explorer (Win 11) and latest Acrobat. This error is reproducable, if file preview from explorer is activated.  

    B
    bp4ES7
    Participant
    April 23, 2024

    Hi, here the sample video in Win11 with enabled file preview 


    One of my users is also seeing this error, although the error is 'new' as of a week or so ago.

    • WHEN: Monday of last week (04/15/24).
      • user reported that "it was fine a couple of days ago".
    • WHAT: "Raise Without Handler!"; Quitting, message box. 
      • Adobe Acrobat (Acrobat.exe)
        • Continuous Release: v. 24.2.20687.0 | 64-bit
        • Core: v.24.512 | 64-bit

    • OBSERVATIONS:
      • user DOES have the 'Preview' pane in use
      • user can support their assertion that "it always worked before", signaling (to me) that the issue might stem from recent Adobe &/or Windows Update(s), et al.
        • Reinforcing this assumption, Version: 24.2.20687.0 was a pushed update on 04/10/24.
      • Acrobat, upon reproduction of issue (combining PDFs), will consistently begin increasing in resource and CPU usage, until ~8GB RAM & 100% CPU respectively.
      • issue appears to have significant impact on user's normal workflow and output.

    • MITIGATIONS:
      • Used Adobe Enterprise Removal Tool
        • Confirmed all [offending/previously known] registry entries expunged.
        • Offline-ETL of Registry Hive: removed all additional 'residue' (orphans -- 1 existed)
      • Utilized additional, low-level 'grep', post-removal, via external hard drive enclosure
      • Sanity Check | No other PDF editors have existed on asset
      • Sanity Check | No policy or explicit protection enabled.
    • REMEDIATIONS:
      • Disabling the *preview pane via conventional Explorer 'View' selection remedies issue immediately, but of no help for user, as efficiency is contingent upon its functionlity.
        • Library De-registration/Re-Registration yields no difference in behavior. 

    • CITATIONS/ETC:
      *preview pane
      Library Filename: pdfprevhndlr.dll
      Library REG Path: HKEY_CLASSES_ROOT\CLSID\{DC6EFB56-9CFA-464D-8880-44885D7DC193}​
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