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default69680tta1h1v
Participant
October 4, 2021
Question

Random text being deleted when I create a PDF

  • October 4, 2021
  • 1 reply
  • 2997 views

Hi there,

 

Last Thursday 30th September I had an onscreen message saying Adobe Acrobat was being updated. After this was finished I create a PDF and random lines of text are being deleted.

 

I then unistalled, shut downa nd restarted and reinstalled Adobe Acrobat and this problem went away.

 

My manager encoutnered the same thing the day after me.

 

Today Tuesday 5th October I received the same onscreen message saying Adobe Acrobat was being updated. I created a PDF and it continues to delete random lines of text. I uninstalled, shut down and restarted, then reinstalled Adobe Acrobat and it is still deleting random lines of text. 

 

Can somone please helpme fix this issue? I have dealines to meet for our customers.

 

Cheers,

Bryan

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 5, 2021

    Hi Bryan

     

    Hope you are doing well and sorry for the trouble. As described, Random text being deleted when you create a PDF.

     

    Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win), 21.07.20096 (Mac) installed. Go to help > Check for updates and reboot the computer once.

     

    What is the workflow/steps you are doing to create the PDF file? A small video of the same would be very helpful.

     

    Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and check.  Also try to repair the installation (Windows Only) from the help menu > repair installation and reboot the computer once.

     

    If it still doesn't work, please remove the application using the Acrobat cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the machine once and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Regards

    Amal

    D
    default69680tta1h1vAuthor
    Participant
    October 5, 2021

    Hi Amal,

    Just like Sarah I have the latest version of Adobe, 2021.007.20095, and I am using a Windows. I  have a subsciption to Adobe with the Creative Cloud. I have uninstalled Adobe Acrobat and reinstalled, but I am still experiencing lines of text  disappearing in my PDF when I convert from a Word document.

     

    I convert the Word file to a PDF using the Create PDF button on the Acrobat tab in Word. I have also tried to repair  the installation and reboot the device and I am still having the same issues as before. 

     

    This was not happeing with the previous release.  Hopefully this can be resovled very soon.

     

    Cheers,

    Bryan 

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 12, 2021

      Hi Amal,

       

      The log is uploaded to document cloud. It can be viewed there.

       

      Cheers,

      Bryan 

       

       


      Hi Bryan

       

      Please uplod the log file to the document cloud and generate the link and share that link with us. Please take help from the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

       

      Regards'

      Amal

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