Participating Frequently

Question

Re: Acrobat Pro DC freezes when I try to "Send File"- Mac

Forum|Forum|7 years ago
May 17, 2018
1 reply
3997 views

Adobe is there a fix yet? It's been about a year now? The updates ARE NOT addressing this issue.

It freezes when you email, it freezes when you save it's so annoying having to Force Quit constantly.

The Adobe subscription is becoming more and more expensive - yet the care and attention to products seems to be going down hill.

Please fix - remember your original audience - graphic designers? WE RELY ON YOUR PRODUCTS SO WE NEED YOUR HELP - PLEASE!!!

General troubleshooting

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi Benitadwyer,

Sorry for the inconvenience caused.

As you experience the freezing issue, try once the troubleshooting steps mentioned here Troubleshoot Mac OS 10.x system errors, freezes | Adobe software.

Check if that resolves the issue.

If that does not resolve the issue, try once to reset the preferences of the application.

Use the steps mentioned here How to reset Acrobat Preference settings to default.

If the issue still persists, I will suggest you to remove the application from your machine and clean reboot it.

You can use the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application from the Mac.

Once done, reboot your Mac and then re-install the application from here Download and install Acrobat DC subscription.

Let us know how it goes.

Feel free to update the thread if you still experience the issue.

Regards,

Meenakshi

boun_1980Author

Participating Frequently

So you want everyone on the forum to spend pretty much a whole day of their lives doing all of those steps instead of Adobe doing what we pay for and fixing the apps for us.

Has adobe forgotten that your products are actually made for professionals - we don’t have time to spend fixing issues for you.

Please fix the app and send us an update once fixed - paying $70 per month for applications that aren’t working correctly is highway robbery.

tonyharmer

Community Expert

There is a whole forum of people with the issue and we are all being ignored, so of course we are all frustrated. Does Adobe understand how we rely on PDF's working to send client work that has deadlines - when it fails we fail - it's very unprofessional having to say to a client "sorry Acrobat isn't working" they think we are lying.

I also wrote on my forum post that I had tried the preferences and cleaning. I wouldn’t of posted if I hadn’t tried the most basic things - like preferences and cleaning my machine.

I am over chasing to get this fixed and when I do try me the user gets blamed for an obvious huge Adobe error that Adobe won’t look into whats really causing it.

The fact that so many people have this issue proves it’s an Adobe Acrobat issue. I’ve used Acrobat since the day it came out 15 years or so ago and I’ve never seen it ever play up like this.

Adobe need to investigate and run tests it’s obviously an error in the latest updates.

I've been a passionate Adobe lover and user for 20 years. But the last few years I’m getting really sick of paying more and more for these products each year - and they are becoming less reliable, the help is non-existent unless you whinge (which i've had to lower myself to - not fun) Adobe seem more focused on dumbing down products to sell them to home users and the professionals have been left stranded or having to work around the home users tools which we don't care about. Print production has become so hidden and I need to use it everyday. I am sick of setting up Acrobat the way I like it because every update it vanishes - it's a painful product I miss Acrobat 10 so much.

The action we need is a focus on fix, not expecting us to stop doing our work to do it for you we simply don't have time designers have so many deadines. Every person in this forum just want Adobe to come back with an actual fix in an update so we can focus on our work and not waste countless hours on forums.

Answer to your questions:

What version of the Mac OS are you currently running? The latest one High Sierra my computer is off i don't know the latest version number.
Are you on an enterprise network? This can often be a cause of issues like this, as there may be a network endpoint issue, and you can get your IT team to check against this list of endpoints. NOPE no networks
Have you run any Adobe prerelease software on your machine, or older (CS) versions? If so, run the cleaner tool as directed by Meenakshi.
NOPE I do not.

Hi

Thanks.

I've run tests on three machines here (hardly exhaustive, I know… but… ) it works perfectly, with the handful of files I've used.

Another question—and unfortunately that's the way it is if we're to get to the bottom of this, so please forgive me—could you export one of the files you're having trouble with and tell me the size of that file, please?

When the file is converted to text as an attachment, it may be exceeding the viable limit for your mail application to handle.

Please let me know.

In other news, have you tried using Send & Track to deliver the files to your clients? That service is perfect for designers and you can see when a file has been viewed and downloaded.

Tony

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