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D
dfhdudfhudhdcuhcdiuhcducd
Participant
December 21, 2018
Question

Re: Adobe Acrobat Pro DC crashes constantly

  • December 21, 2018
  • 7 replies
  • 19504 views

Almost 2019 and this is still a daily problem for me.  I have Acrobat Pro and Acrobat DC with latest updates installed. Both programs crash constantly with no rhyme or reason.  Usually just a random click will trigger it.  I use the software pretty heavily for file manipulation as I do Prepress for a print shop. The lack of reliability kills my productivity, and makes me wish there were a viable alternative available.  I use a Mac and run Sierra 10.12.6  It sounds as if the suggested fixes, (updating software) are half-hearted and ineffective.  I love your other software Adobe, please fix this one.

    This topic has been closed for replies.

    7 replies

    D
    default01f4mc93f1im
    Participant
    June 9, 2021

    June 9, 2021 still having the same problem. Crashes all the time.

     

      C
      curtisb55580849
      Participant
      March 30, 2022

      Yes same problem. Tried everything. Fix your program please

       

        D
        defaultcpym4o5w748u
        Participant
        January 25, 2021

        January 2021 and it still crashes.  Random clicks, trying to do a markup.  Things were going well with the program and about 3rd qtr last year it started getting glitchy.  By December it felt like all out war with the program.  This is really unacceptable.  PLEASE fix your program.  I have all the updates, running Big Sur 11.1.

        D
        defaultth4bvt153g9u
        Participant
        March 13, 2021

        Agreed, I am paying for this prouct and frequently lose my notes due to crashes - it is unacceptable

          Von_Jr
          Von_Jr
          Participant
          June 8, 2021

          Have you both resolved it? Mine suddenly crashed. It was the first time it crashed on my laptop. I don't know what was wrong. I've been using it for 3 years. It's adobe acrobat pro dc. I was hoping yours was working fine now.

          North Texas Real Estate
          North Texas Real Estate
          Participant
          December 9, 2020

          I'm having the same crashes with Adobe Acrobat DC on my laptop.  It's annoying.  The app that comes with computer for PDF files does a better job.  Any chance this will be resolved soon?  

          V
          Vanessa5E5C
          Participant
          August 15, 2020

          Worst ever, I wish I never needed it so much. Hopefully I will one day find something to replace Adobe. 

          sfklein1
          sfklein1
          Participating Frequently
          September 13, 2019

          Hi Guys,

           

          My 2 cents: I tried most of the published "fix" suggestions, to no avail. Ultimately downloading and running the Cleaner Tool did the trick. Running the Uninstaller app does not completely remove all of the legacy info whereas the Cleaner Tool rolled everything back to a "First Time" install environment with the irritating 4-part tour. Here's the link: https://labs.adobe.com/downloads/acrobatcleaner.html

          M
          michaelk41695988
          Participant
          October 18, 2019

          I tried the cleaner tool, reinstalling and several other changes but I did one thing that seems to have corrected the problem. In the preferences under "3D and multi media" I changed the prefered renderer to "software" from "opengl 1.4".

           

          I have no idea what if all means, I just know that I don't get the spinning beachball anymore and the program is usefull again.

          V
          Adobe Employee
          vdobhal
          Adobe Employee
          December 25, 2018

          Hi dfhdudfhudhdcuhcdiuhcducd​,

          Could you pls. let us know if the crashes are silent crashes or do you get a crash stack from the Mac OS. If you are getting a crash stack, could you pls. send across the stack for the crash?

          Thanks,

          Vinod

          andrear71042952
          andrear71042952
          Participant
          April 9, 2019

          I had the same issue for a while. i am working for a company using strict firewall rules. As long as I use the Acrobat in an "open" internet, everything works liek a charm - behind the firewall, constant crashes.

          All other creative cloud apps work - only acrobat has this isseu.

            F
            flugzeug65
            Participant
            April 12, 2019

            After installing Lulu or little snitch to block outgoing internet connections from behind the company firewall i dont get any more Adobe crashes.

            Then once a month disable Lulu or little snitch, connect to normal wifi to update Adobe and bobs your uncle.

            Meenakshi Negi
            Meenakshi Negi
            Legend
            December 24, 2018

            Hi there,

            Sorry for the trouble caused.

            As the application crashes constantly, please try the troubleshooting steps provided in this help document Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

            Make sure that you are using the latest update available for the application. You may refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available.

            Also, you can go to Help  > Check for updates in the application.

            If the above steps do not help, try once to reset the application preferences.

            Take help fo the steps provided here How to reset Acrobat Preference settings to default.

            Also, try once to reboot the machine.

            You may also try removing the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

            Reboot the Mac and then re-install the application from here Download and install Acrobat DC subscription

            If the issue persists, please share the application version installed on your Mac.

            Use the steps mentioned here Identify the product and its version for Acrobat and Reader DC

            Also, share the crash logs (use this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs).

            Let us know if you need any help.

            Regards,

            Meenakshi

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