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re-install acrobat pro cs6

Forum|Forum|3 years ago
December 27, 2022
3 replies
2383 views

How do I re-install Acrobat pro from the disk, (Adobe CS6 Des&Web Premium) after uninstall and accidentally deleted the app and other related files, without deactivating?

General troubleshooting

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

You can contact Adobe customer care to deactivate the previous installs.

Log into https://helpx.adobe.com/contact.html with your associated Adobe ID.

Then click the chat bubble bottom right.

try67

Community Expert

Try reinstalling it, as suggested. If it says that you have no activations left contact Adobe Support (via chat or phone) and ask for an "activation count reset".

Kevin Stohlmeyer

Community Expert

Exactly what I anticipated. Contact Adobe Support with the method described in the first response. 🙂

Abambo

Community Expert

On the same computer? Simply install. It may be, however, that the OS is no more supporting the installation procedure.

ABAMBO | Hard- and Software Engineer | Photographer

A

ayala BashanAuthor

Participant

Same computer, Same OS. In a certen point, whenever I tried to open Acrobat Pro, It crushed after a few secunds. So I uninstalled and tryed to re-install from the disk, but I just keep getting errors.

Kevin Stohlmeyer

Community Expert

What errors are you getting?

Kevin Stohlmeyer

Correct answer

Community Expert

You can contact Adobe customer care to deactivate the previous installs.

Log into https://helpx.adobe.com/contact.html with your associated Adobe ID.

Then click the chat bubble bottom right.

A

ayala BashanAuthor

Participant

I tried. They say that the CS6 is not supported anymore and told me to ask the community.

Abambo

Community Expert

I tried. They say that the CS6 is not supported anymore and told me to ask the community.

By @ayala Bashan

Correct, except for activation problems due to unconventional uninstalls (computer failure, delete, reformat…). The big issue is to reinstall and get a compatible environment for activation. As the software stays on the computer it may still run, but when you need to reinstall, some processes that 10 years ago were present, may or may not work any more. And for that, nobody can help you.

It's like having a light bulb going out of order, and the new ones have a different thread.

ABAMBO | Hard- and Software Engineer | Photographer

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