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Frankie2B
Participant
March 23, 2018
Question

Re: PDF cut off on right side

  • March 23, 2018
  • 1 reply
  • 2721 views

Hi,

I had the same problem. Scan a document with my brother MFC-9335CDW using Adobe Acrobat Pro and hand written text would be cut off down the right hand side. I tried moving the page sideways on the glass but to no avail. So, in the Custom Scan window under input I changed the paper size from 210wide to 215wide. This option is only available if you have your scanner option selected to "hide scanners native interface." In Adobe Acrobat, to change this, after selecting custom scan (PC MSoft OS - Hold down Alt button & press FRSS) select the options button next to the scanner drop down window. A scanner Options window will appear, in the Data Transfer Method DDW (drop down window) select Native Mode, In the User Interface DDW select Hide Scanner's Interface, then OK. Now you will see your Width & Height options become available.

After adjusting my page width I hit the scan button & Eureka! It worked!

I hope this works for you...

Kind regards,

Frankie B

PS Cheesed off though that it would do this! Still yet to read a proper explanation from a credible/qualified Tech Rep.

To be fair, same problem occurred with previous printer & with both Acrobat and the Brother software.

If you find an overall cause/solution, please send me a reply.

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 24, 2018

Hello Frankie,

Sorry for the delayed response and inconvenience caused. Thank you for sharing the workaround and the solution which is very helpful and will help other users facing a similar issue.

have you checked with the latest version of Acrobat with the Brother Printer/Scanner? What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

You can try the troubleshooting steps from the following Adobe article Troubleshooting tips for scanner issues when using Acrobat and see if this brings any difference.

Is it a Mac or Windows machine? Is it specific to one PDF or with all the PDF files? Is it possible to share any sample document with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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