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Read mode not working

New Here ,
Jan 16, 2023 Jan 16, 2023

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My adobe hang when I start read mode, but no issue for full screen.
Did reinstall but still the same. Any one face this issue?

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Crash or freeze , General troubleshooting

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @27958585u5oe 

 

Thank you for reporting this to us. 

As mentioned, you have experienced this issue with the Read-Mode, not the full-screen mode. Is it something you have started experiencing recently, or with any specific file, this issue occurs?

Try the following steps and see if that helps:

1- Check with a different file and see if that file is causing the same problem,

2- 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

3- Even after updating the version, if you continue to experience the same issue, then change the following preferences setting and check back:

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

 

 

If none of the solutions provided above works, then please share the exact version of Acrobat and OS installed on your machine.

Open Acrobat>help>About Acrobat (Win)

 

Thanks,

Akanchha

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New Here ,
Jan 17, 2023 Jan 17, 2023

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27958585u5oe_0-1674004433685.png

still the same after following the steps provided.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Thanks for following the steps @27958585u5oe 

Can you please share a sample file causing a hang issue in Read mode? We want to test the same on our end. 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If this doesn't work, then 

? Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Share them by uploading them to cloud storage (any)

 

 Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Thanks,

Akanchha 

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