reader 11.0.10 and acrobat X 10.1.13 font problem.

[zakavier]

I think latest version of acrobat pro X 10.1.13 and adobe reader 11.0.10 have problem with embedded fonts.

If want to open a pdf with embedded font and i receive this message (sorry, translated by me from french)

"Impossible to extract the embedded font GILKAC+DIN-Regular. Some characters maybe display incorrectly or do not print well."

I have this problem on mac and Windows. Version 10.1.12 and 11.0.0 are ok and can open all these files.

Thanks for your help.

[Shashank_Jain]

Could you please share the pdf with us ?

[zakavier]

Here it is. https://files.acrobat.com/a/preview/cb52fa8f-6f8d-4eea-800c-3dc082afa9d7

But the preview at acrobat.com is ok..

edit. I've downloaded my file from acrobat.com and problem is steel the same with the downloaded file.

Ok to open with older versions of reader or acrobat X

[Shashank_Jain]

I am unable to get the file. Could you please re-check the link you provided?

[youthful_Essence16B8]

The thread zakavier provided works when i try it:

And then i have the same problem as zakavier: i can see the preview on the Adobe site, but when i download the file i get this message: "Cannot extract the embedded font 'ZUJFJJ + DIN_Regular'. Some characters may not display or print correctly".

We have this same problem when we use our Vector Works drawing program; we use the DIN font which is a postscript Type 1 font. Then, when we export the file as a pdf, the font does not display in Acrobat 10.1.13; when you open the file, you get the same message as shown above, and there is no text visible (other fonts do show, though).

- so, it seems to occur only with DIN fonts

- the problem doesn't occur in version 10.1.12

- and it also doesn't when we use DIN truetype font

So should we change our font sets from postscript type 1 to truetype?

[Jäne]

We're affected by this problem as well, we have exactly the same problems as @solita describes... - DIN_Regular is our business font, so what can we do @Shashank_Jain?? - We need here a soon action by ADOBE, the more upates our customers do, the more problems we have.... 

you can also try this file: Dropbox - 01 Layout 001.PDF

thanks for your help!

[youthful_Essence16B8]

hi jäne, i've just reported this as a bug on the Adobe Support site. Hope they can fix it soon!

[Jäne]

thanks, hope so too...!!!

[Guest]

I know you arlready filed a bug on the support site but I have a quick question.  How was the problem PDF file created?

[Jäne]

doesn't matter, created in Office Word 2011 14.4.7, or ArchiCAD 16 4010... - With the newest Adobe Acrobat 10.1.13, you can't see any DIN-Font...

[Guest]

Ahh  but it does matter.  If you go to File>Properties, it "should" show you the application name that created the file.  For instance  the file named "pdf-problem-font.pdf" posted above was created by Apple Pages via the Mac OS X Quartz PDFContext engine.  Different tools create things differently.  Try creating the PDF file with File>Print>Save As Adobe PDF to see if you get the same result.  I am curious to find out your answer.

[youthful_Essence16B8]

i'm having this problem with pdf files created by Filemaker Pro and with Vector Works. I did try the "print as PDF" and it gives the same result.

jäne mentions Word and Archicad - so we've got 4 different programs already. Indesign to PDF works fine by the way (at least in my expoerience).

[Guest]

OK,  then we have clarification.  So you used the "Save As Adobe PDF" Automator Workflow from the PDF button in the Print dialog and you get the same result?  Interesting that InDesign's export works though.

[lrosenth]

The problem is simple - the font in the provided PDF is invalid/broken.  Earlier versions of Acrobat & Reader could actually crash later in the session having read that font data, due to the incorrect information contained inside. As such, we now recognize the problem earlier on and prevent the bad font from loading - and inform you accordingly.

Since InDesign has no problem using this font but applications using Apple Quartz do, it leads me to believe that the fault is in Quartz and it's (lack of) support for that very old Postscript font.  While I can't speak on any authority, I would suspect that moving to a modern font format (such as OpenType) would most likely solve your problem.

[youthful_Essence16B8]

Thanks, that does solve part of the problem. We are going to use a True Type or Open Type font for all our future work.

However, we're still stuck with a huge part of the problem, namely that all our earlier work is now unreadable. All our construction drawings are in pdf, they're stored in municipal archives of the building regulation as official documents, they're part of contracts with our clients and contractors, our invoices have text missing, also stored in financial archives and cannot be read anymore. This cannot be the idea of using pdf's. For us it is still catastrophic, and the only solution (so far as i see it) would be to fix the sensibilty to this problem (which of course is the source, i understand) back to the way it was, because we simply cannot convert all our work of the past ten years to a new font type...

Any help, please?

[Dov Isaacs]

Examining one of the PDF files with the problematic font, we see a subset of DIN-Regular version 1.000, a Type 1 font dating back possibly as early as 1995. There are much more recent updates to that font (we'll be checking to see if a newer version of that font has the same bug).

Could your provide us at Adobe with more information about the font itself? When was it licensed? From what font foundry? If you can contact me via private message on this forum, maybe we can get to the bottom of this problem, at least as to its real magnitude.

Thanks.

          - Dov

[Rees_MDG]

Has anyone had any joy resolving this issue? I get this:

Cannot extract the embedded font 'ISOYXY+DIN-Regular'. Some characters may not display or print correctly.

For all PDF files containing DIN font family. Using MSWord and Print > Save As PDF

This is a major drama for us!!! Any help from anyone please?

[lrosenth]

The problem is that, at least with the files we have seen to date, the DIN family being used is a VERY VERY OLD Type 1 font that is actually invalid/broken - and in such a way as to create a security hole. As such, Acrobat/Reader can longer process it in order to avoid the hole.

Now it’s unclear whether the breakage is in the original font or happening as part of the embedding by Apple/Quartz, since we (Adobe) do not have the font in question and posters (such as yourself) haven’t provided alternate samples that use Adobe’s PDF printer to produce an equivalent PDF.

Can you please try creating the same PDF, assuming you have Acrobat installed, by doing Print->PDF->Save as Adobe PDF and posting that document?

[youthful_Essence16B8]

http://adobe.ly/1xUmOSl

This is an example of a file made in Vectorworks, and converted to pdf by the 'print>pdf>save as Adobe pdf' route.

In the preview on the Adobe cc site, it looks okay, but if you download it and open it with Pro 10.1.13 you'll see the DIN letters have disappeared.

I have sent Dov Isaacs a link to my Dropbox which contains the original DIN font set and suitcase; so I hope you'll be able to take a look at the fonts.

I know the font is old, I understand we can solve the problem by using a newer True Type DIN font from now on; but please help us with the fact that all our older work is unreadable, and since it is stored in other archives, we cannot access them to change the fonts in the pdf's.

[lrosenth]

If you already sent this to Dov – then I know he is working diligently on the problem! Thanks again!!

[DeusMerdaeEst]

This problem still persists; also in documents made with Pages and exported as PDF.

If opened in Preview (Mac) it shows the DIN text.

If opened in Acrobat Reader or Acrobat Pro X (10.1.15) it does not.

What is the solution to this problem? DIN is our company font and used for all our PDFs. Thanks for any advice.

[Rees_MDG]

Do you want me to send you the font and the PDF in question?

[Bill12]

Just as a try, you might open the file in an older version of Acrobat and see if you can print to a new PDF. I suspect it will not help, but there is an outside chance it will clean up the font. If so, then you might be able to fix the old files that way and then use them. Just a wild thought, though I really don't have much hope.

[Rees_MDG]

Yes the PDF's display perfectly in version 10.1.12

[kijanimanjano]

Hi Dov

We too are experiencing the same issue as Solita and it's causing us major problems with accessing saved invoices and quotations. We need a fix to this asap as it will be costly to buy new Din fonts going forward or to even change to a new font. But as Solita mentions above it doesn't help us with accessing previously saved documents. When can we expect to see an update to Acrobat that addresses this issue?

Many thanks