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rachelc48910975
Participant
February 7, 2020
Answered

Receiving error when Printing to Adobe PDF

  • February 7, 2020
  • 14 replies
  • 56338 views

Receiving the following message when printing to PDF, just started yesterday. I did have a Windows update this week.. any help appreicated. 

 

%%[ ProductName: Distiller ]%%
%%[ Error: typecheck; OffendingCommand: setlinecap ]%%

Stack:
-save-


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

    Correct answer swapnilsrivastava

    Hi There,

     

    This is regarding your following feedback for Adobe Acrobat:

     

    “Print job getting flushed while printing from Adobe PDF printer on Google chrome version (80.0.3987.87)

    With our latest release on 12th May. 2020, the issue reported by you has been addressed.

     

    If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.

    For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

     

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

     

    Regards,

    Swapnil Srivastava

    Sr. Software Engineer, Adobe Noida

    14 replies

    Show previous replies
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 10, 2020

    Hi All,

     

    The team is aware of this issue and currently looking into this. We will update you once we get any information on this.

    We appreciate your patience.

     

    Regards,

    Meenakshi

      Z
      zilani basha shaik
      Participant
      February 11, 2020

      Hi Team,

       

      Any updates/solution  on above issue. Still we are facing the same issue.

       

      %%[ ProductName: Distiller ]%%
      %%[ Error: typecheck; OffendingCommand: setlinecap ]%%

      Stack:
      -save-


      %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
      %%[ Warning: PostScript error. No PDF file produced. ] %%

      G
      gilbertvb3
      Participant
      February 9, 2020

      Same problem here. It started happening around the same time as well. It works in every other browser except Chrome. 

      Bevi Chagnon - PubCom.com
      Bevi Chagnon - PubCom.com
      Legend
      February 9, 2020

      Similar error, here, but from Firefox (FF version 72.0.2 on Windows 10 Pro 64, ver 1930 build 18362592). Started about 4 weeks ago. I either get a similar error (above) or it prints with just the first page.

       

      MS Edge works fine.

       

      |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
      L
      lhayesfccs
      Participant
      February 10, 2020

      I too am having the same issue via Chrome.  I haven't used any other browser yet.  I am able to save to PDF using the standard Windows 10 "Save to PDF" option and output is as I expected... maybe this is a work around until Chrome or Adobe get the issue resolved.

      P
      pcq
      Participant
      February 9, 2020

      Same problem here. Never had this problem before.

       

      %%[ ProductName: Distiller ]%%
      %%[ Error: typecheck; OffendingCommand: setlinecap ]%%

      Stack:
      -save-


      %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
      %%[ Warning: PostScript error. No PDF file produced. ] %%

       

      It only happens in Chrome for a specific page. I tried to clear cache and history + rebooting, same problem.

      Firefox has no such problem, only in Chrome.

      P
      pcq
      Participant
      February 9, 2020

      Just checked in the Google community and it seems that the latest Chrome 80 is the culprit and Google is aware and working on this problem. See here - https://support.google.com/chrome/a/thread/27747360?hl=en

        R
        RCKronos1
        Participant
        February 7, 2020

        I am also having the same issue, but only when attempting to print to PDF from Chrome. Firefox and other programs such as Outlook work fine.

        I restarted the computer to see if that would help, but the problem got infinitely worse; literally. Instead of just the one log file popping up with the same error, hundreds of them popped up one after the other like I had just won solitaire in Windows 95. The only way to stop the onslaught of log files from opening, was to go kill the AcroTray.exe process manually. Hopefully an answer or a fix comes quickly for this because I rely on this functionality every day from Chrome and the beahvior in other browsers is not as clean.

        Contents of every file the same:

        %[ ProductName: Distiller ]%%
        %%[ Error: typecheck; OffendingCommand: setlinecap ]%%

        Stack:
        -save-


        %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
        %%[ Warning: PostScript error. No PDF file produced. ] %%

        R
        rachelc48910975Author
        Participant
        February 7, 2020

        Yes, it is only happening in Chrome.. right now Firefox works, but all my work is done via Chrome.

         

        Word docs and outlook are working fine.. anything that I print to PDF from a website on Chrome is when I get the error. 

        M
        michaeld98621948
        Participating Frequently
        February 8, 2020

        This problem (setlinecap...etc.) just popped up for me also today using Chrome.  Have printed from the same site with same fonts/graphics in the past with no problem from chrome using adobe pdf printer driver.  If I print from MS Edge there are garbled fonts everywhere.  If I Microsoft Print to PDF no problem.

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