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I am experiencing a recurring issue in Adobe Acrobat when using the Find Text and Redact tool. Each time I try to run a text search and redact process, the application freezes and becomes completely unresponsive. I have to force close Acrobat through Task Manager every time.
Troubleshooting steps I have already tried:
None of these steps have resolved the issue. The freeze happens on multiple PDFs and is consistent.
Is this a known bug, and is there a recommended workaround or fix? Any help would be appreciated.
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Hope you are doing well. Sorry for the trouble with using Acrobat.
Our team is aware of the issue and is working on a fix.
Since you have tried most of the troubleshooting steps, would you mind helping us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.
Regards,
Souvik.
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