Redact A Pdf 'Find text and redact' freezes application

[Sunny_Enigma9543]

I am experiencing a recurring issue in Adobe Acrobat when using the Find Text and Redact tool. Each time I try to run a text search and redact process, the application freezes and becomes completely unresponsive. I have to force close Acrobat through Task Manager every time.

Troubleshooting steps I have already tried:

• Splitting the PDF into smaller files
• Scanning the PDF and saving as a new file
• Optimizing the PDF
• Turning off Enhanced Security
• Setting Protected View to Off
• Restarting Acrobat and restarting the system

None of these steps have resolved the issue. The freeze happens on multiple PDFs and is consistent.

Is this a known bug, and is there a recommended workaround or fix? Any help would be appreciated.

[S. S]

Hi @Sunny_Enigma9543.

Hope you are doing well. Sorry for the trouble with using Acrobat.

Our team is aware of the issue and is working on a fix.

Since you have tried most of the troubleshooting steps, would you mind helping us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Regards,
Souvik.