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Redacting signatures AFTER making an accessible pdf

New Here ,
Sep 02, 2024 Sep 02, 2024

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I made a pdf accessible using the Accessibility Wizard and then went to redact signatures after the fact. In doing so, I've lost all of the accessibility changes, is this normal? How can I redact signatures on an accessible pdf without losing the accessibility changes?

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2024 Nov 12, 2024

Hi @dean_spouszta_5622

 

Sorry for the delayed response and troubling experience. 

When you make the file accessible, the accessibility data stored in the file is stored as metadata. I am assuming that when you redacted the file and ran the redaction tool, you may have cleared the metadata as well, hence the problem. 

 

To know more about metadata, please read this: https://helpx.adobe.com/acrobat/using/pdf-properties-metadata.html 

 

Let us know if you have more questions. 

~Tariq

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Adobe Employee ,
Nov 12, 2024 Nov 12, 2024

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Hi @dean_spouszta_5622

 

Sorry for the delayed response and troubling experience. 

When you make the file accessible, the accessibility data stored in the file is stored as metadata. I am assuming that when you redacted the file and ran the redaction tool, you may have cleared the metadata as well, hence the problem. 

 

To know more about metadata, please read this: https://helpx.adobe.com/acrobat/using/pdf-properties-metadata.html 

 

Let us know if you have more questions. 

~Tariq

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New Here ,
Nov 12, 2024 Nov 12, 2024

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Thanks Tariq. So perform the redaction first then run the accessibility wizard?

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Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

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Sadly, that is the way to make it easier @dean_spouszta_5622!

Feel free to reach out if you have any questions in the future.

 

~Tariq

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