Redaction function is not working properly on Adobe Acrobat Pro

[Michael38686271rp70]

An co-worker has a problem trying to redact single lines of texts on a confidential document. The redaction function keeps blacking out all text boxes in the document, which is not what he wants. Not even redacting via "Find text and redact" is able to detect the text he needs to redact. He tests it on any other file, and the redaction function works fine. It's only one one type of PDF file that it's not working. My question to Adobe is how to resolve this issue. 

[Tariq Ahmad · Accepted solution]

Hi @Michael38686271rp70 

The document page may have an image, and OCR wasn't done correctly. Also, the file may not have been created by an Adobe Solution. 
We can share more information about this issue if you can share the file as suggested by @JR Boulay 


~Tariq

[JR Boulay]

Can you share this document?

[Michael38686271rp70]

Nevermind. The issue has been resolved.

[Tariq Ahmad · Accepted solution]

Hi @Michael38686271rp70 

The document page may have an image, and OCR wasn't done correctly. Also, the file may not have been created by an Adobe Solution. 
We can share more information about this issue if you can share the file as suggested by @JR Boulay 


~Tariq

[Michael38686271rp70]

Nevermind. The issue has been resolved. 

[jane-e]

@Michael38686271rp70 

Can you please tell us how it was resolved? I will be helpful to others who search the forums. Thank you!

Jane

[Michael38686271rp70 · Accepted solution]

My co-worker said: "Download the document rather than printing it as a PDF. Then, you should be able to redact specific text instead of whole blocks of text."

[jane-e]

Thank you @Michael38686271rp70! That's good information and will be useful to many who browse the forums in the future.

Jane

[Tariq Ahmad]

@Michael38686271rp70 
Printing a document via a PDF printer flattens it, making it kind of an image. That is why when you were redacting it, it was treating it as an image. 

~Tariq

[wise_hope2335]

This worked for me, I was having this same issue. Thank you!