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jo90stech
jo90stech
Participating Frequently
January 11, 2023
Answered

Redaction is super slow

  • January 11, 2023
  • 2 replies
  • 7298 views

We have a group of people that redact documents on a regular basis. The are on the latest version of Acrobat DC Pro, Version 2022.003.20310 64bit. What can we do? Some of these redactions actually can take hours on a large document. 

    This topic has been closed for replies.
    Correct answer Stoober

    Talk too soon... by going to Preferences > Security (Enhanced) and unticking "Enable Protected Mode at Startup" fixes it. 

    Not ideal I'm sure, but at least it'll get us working. 

    2 replies

    S
    Stoober
    Participant
    December 8, 2023

    Unfortunately we're still having this issue 😕😕 It seems Adobe just can't get anything right some days. 

    Acrobat Pro version 2023.006.20380 64-Bit (freshly installed 30 minutes ago).

     

    Has anyone found a foolproof fix for this?

     

     

      S
      StooberCorrect answer
      Participant
      December 8, 2023

      Talk too soon... by going to Preferences > Security (Enhanced) and unticking "Enable Protected Mode at Startup" fixes it. 

      Not ideal I'm sure, but at least it'll get us working. 

        R
        Riley36667408exln
        Participant
        April 11, 2024

        Just wanted to thank you as this worked for a user that was having the same issue. Much appreciated.

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        January 12, 2023

        Hi @jo90stech 

         

        Thank you for reporting this to us.

        Have you started observing this issue immediately after installing the latest patch, or have you been experiencing it from the previous versions?

         Please try a few troubleshooting steps and see if that makes any changes.

        1- Open Acrobat>Help>Repair Installation [Windows only]

        2- For testing, 

        Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable  "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows]

        Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable and "Enhanced Security">OK>close and reopen Acrobat [Mac]

        and try the redaction again.

        Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

        3- Do you experience this issue with the smaller documents?

         

        Let us know the result. 

         

        Thanks,

        Akanchha 

          T
          Tammy288545691bnq
          Participant
          March 13, 2023

          The same issue is happening to me. It took two hours this morning. In the meantime, you can't do anything else related to Acrobat. Please give us a solution.

           

          jo90stech
          jo90stechAuthor
          Participating Frequently
          March 14, 2023

          There has been no solution yet. I will post when one is found.

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