Refund for Acrobat subscription through the Apple Store

Report · Nov 01, 2023

It's been a few days since I canceled my subscription but haven't received a refund or any communication on the matter

Kindly help

Report · Nov 01, 2023

check your account, https://account.adobe.com

if that shows a problem, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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Report · Nov 02, 2023

Thanks for your question, Lorna. Please see https://support.apple.com/en-us/HT204084 for information on how to cancel your Acrobat subscription through Apple. You will want to follow the instructions in the help document and contact Apple if you have any additional questions about the subscription you purchased through them.