Refund

Question

Hi,

I applied for the 7-Day free trial. As I went to cancel my subscription on the last day of the trial as I am not satisfied with the product and will not be using it, it had already charged me £58.99 for a yearly subscription - I would like a refund as I will not be using this application and due to the app not allowing me to cancel the subscription I failed to cancel in time before the payment was already taken out my bank account... of course ironically as soon as the money was taken I had no problem cancelling the subscription....

I am extremely dissatisfied and would require a full refund ASAP. However I am unsure how or where I would go about enquiring this?

kind regards,

Nathalie

try67 · Answer

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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