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Participant
January 2, 2024
Answered

RemoteUpdateManager - AdobeAcrobatServicesUpdater-23.0 Installation Error

  • January 2, 2024
  • 1 reply
  • 2790 views

Hello,

 

We are using RemoteUpdateManager to update the Adobe CC apps on about 500 computers at my organization. It has worked great for over a year, but we somewhat recently started receiving this error on almost all of the computers and are not sure how to go about resolving this. Since it seems to be related to Acrobat, we have tried uninstalling/reinstalling but continue to see the error. Any advice would be appreciated.

C:\Windows\System32>"C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe" --action=install
RemoteUpdateManager version is : 3.0.0.8
Starting the RemoteUpdateManager...

**************************************************
Following Acrobat/Reader updates are applicable on the system :
                (AdobeAcrobatServicesUpdater-23.0)
**************************************************
**************************************************
*** Installing (AdobeAcrobatServicesUpdater-23.0) ...
*** Failed to install (AdobeAcrobatServicesUpdater-23.0) ...
**************************************************
No new applicable Updates. Seems like all products are up-to-date.
Following Updates failed to Install :
                (AdobeAcrobatServicesUpdater-23.0)
**************************************************
RemoteUpdateManager exiting with Return Code (2)

 I also noticed that the AdobeARM.log file has this information in it:

[2024-01-02 14:36:40:0712] Adobe ARM 1.824.460.1053 logging started.
[2024-01-02 14:36:40:0712] Command Line: /RUM /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:{291AA914-A987-4CE9-BD63-0C0A92D435E5}
[2024-01-02 14:36:40:0713] skipping check for bUpdater policy in RUM workflow
[2024-01-02 14:36:40:0738] Failed to get Value for StringID: IDS_ACTION_CONNECTING
[2024-01-02 14:36:41:0169] MDOV1615
[2024-01-02 14:36:41:0169] New file object: AcroServicesUpdater2_x64.exe
[2024-01-02 14:36:41:0169] MDOV1615
[2024-01-02 14:36:41:0169] MDOV1615
[2024-01-02 14:36:41:0170] Failed to get Value for StringID: IDS_TOOLTIP_DOWNLOADING
[2024-01-02 14:36:41:0188] SecureInstallProductExe...
[2024-01-02 14:36:41:0205] LaunchInstallProductExe...
[2024-01-02 14:36:41:0205] Failed to get Value for StringID: IDS_TITLE_INSTALLING_UPDATES
[2024-01-02 14:36:41:0206] InstallProductExe...
[2024-01-02 14:36:41:0206]    file - C:\Program Files (x86)\Common Files\Adobe\ARM\Execute\6585\AcroServicesUpdater2_x64.exe
[2024-01-02 14:36:41:0206]    args - 
[2024-01-02 14:36:41:0305] Installation returned error code: 101
[2024-01-02 14:36:41:0305] Error Code: 101
[2024-01-02 14:36:41:0305] ** Setting Error Condition: 150000
[2024-01-02 14:36:41:0305] Failed to get Value for StringID: IDS_ERROR_DIALOG_DETAIL
[2024-01-02 14:36:41:0305] Failed to get Value for StringID: IDS_TITLE_NOT_UPDATED
[2024-01-02 14:36:41:0306] *** Product after installation ***
[2024-01-02 14:36:41:0306] skipping check for bUpdater policy in RUM workflow
[2024-01-02 14:36:41:0312] DuplicateTokenEx success: explorer.exe
[2024-01-02 14:36:41:0721] Adobe ARM 1.824.460.1053 logging finished.

 

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Correct answer default6lq83ai0z8mx

For anyone else experiencing the issue... After I reached out to Adobe's support, I was informed that this is a known issue tracked under bug# ADC-4442685

1 reply

default6lq83ai0z8mxAuthorCorrect answer
Participant
January 10, 2024

For anyone else experiencing the issue... After I reached out to Adobe's support, I was informed that this is a known issue tracked under bug# ADC-4442685