Remove password on PDF which I set using the online free tool (Adobe.com)

[defaultc1u3fm26k59s]

Hi I set a password for a document using the free online tool (on the Adobe.com site). Although I tested it at the time to ensure it opened again OK for some reason it doesn't seem to work now (goodness knows what I did!). So I need to remove the password. I only have my iPhone with me and I'm away at the moment and need to get the documents to someone. Is there any way of being able to remove the password? Presumably Adobe can verify I'm the document owner so I can be allowed to remove the password??

[try67]

I don't see this option on Document Cloud. Can you explain exactly how you did it?

If you were able to apply a security policy through DC's web interface then it should be possible to remove it, too, assuming you know the password. "Ownership" has nothing to do with it, by the way. If you know the password then you can remove the security policy, whether or not you own it.

[defaultc1u3fm26k59s]

Thank you. I did it here: https://documentcloud.adobe.com/link/acrobat/protect-pdf?x_api_client_id=adobe_com&x_api_client_loca...

The password I set doesn't open the document now I'm afraid - so no, I can't open it to remove it. I sent the document to someone else but neither of us can open it using the password I used and I don't now have access to the unprotected version as I'm away from my laptop...

I can login to my Adobe account OK and I can see the protected document in the Acrobat app on my iPhone but I can't see how to open and remove the password anywhere (without the original password working). I hope that makes sense! Any help appreciated. Thanks. 

[try67]

Yes, it doesn't seem it's able to remove an existing password. Odd...

Do you have no copies of the file before you applied the security policy? If not, you will have to use Adobe Acrobat on a normal computer (ie. not a mobile device) to remove it.

[Bernd Alheit]

In Acrobat Reader on iOS you can't remove the open password.

[JR Boulay]

It is a taboo subject here.

Search Google and you will find plenty of answers.