Rendering fails on zoom and page scroll. Error window sometimes appears saying a memory fails

Report · May 30, 2023

Rendering Out of Memory error while scrolling through pages

Rendering fails when zooming in and out on pages

This appears to be a reoccurrence of an issue that has occurred many times. The update described on this page appears to have been a fix for it two years ago. (https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up... )

It has been happening for a few weeks. I have tried

Repair Installation (Option under Help in Acrobat)

Uninstalled/Re-installed Acrobat

Uninstalled/Re-installed all Creative Cloud apps.

Prior to the last few weeks, I have had no problem with Acrobat. I've had dozens of documents open and never had an issue.

My System Parameters are below.

Account Detail:

User Rights: Admin

User Account Control: Default

Process Integrity: High

Profile Type: None

Acrobat Detail:

Sandboxing: Off

Protected View: Off

Captive Reader: No

Multi-Reader on Desktop Support: Off

Applications Installed:

Office Version: Office 2016 64-bit

Outlook Version: Outlook 2016 64-bit

Available Physical Memory: 4115132 KB

Available Virtual Memory: 371352 KB

BIOS Version: DELL - 1072009

Default Browser:

Default Mail: Microsoft Outlook

mapi32.dll

Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:

Screen Width: 3840

Screen Height: 2160

Number of Monitors: 2

Number of Mouse Buttons: 8

Has Mouse Wheel: Yes

Has Pen Windows: No

Double Byte Character Set: No

Has Input Method Editor: Yes

Inside Screen Reader: No

Graphics Card: NVIDIA GeForce RTX 3070

Version: 31.0.15.2824

Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Version: 23.1.20174.0

Creation Date: 2023/05/05

Creation Time: 7:12:42 AM

Monitor:

Name: NVIDIA GeForce RTX 3070

Resolution: 3840 x 2160 x 60

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.22621

Page File Space: 44680448 KB

Processor: Intel64 Family 6 Model 167 Stepping 1 GenuineIntel ~3600 Mhz

Session Detail:

Boot Type: Normal

Is Shutting Down: No

Network: Available

Inside Citrix: No

Inside VMWare: No

Remote Session: No

Remote Control: No

Using JAWS: No

Using ZoomText: No

Using Windows-Eyes: No

Using NVDA: No

Total Physical Memory: 16368896 KB

Total Virtual Memory: 4194176 KB

Windows Detail:

Tablet PC: No

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Windows Directory: C:\WINDOWS

Report · May 31, 2023

Hi @Scout myname

Hope you are doing well and sorry to hear that.

As you already have the latest version of Acrobat, please go to Edit > Preferences > Page Display > Under Rendering, Uncheck 'Use Page Cache' > Click OK and reboot the computer once and see if that works.

Also check for any missing/pending update for Windows OS and try updating it.

Let us know how it goes.

Regards

Amal

Report · Jun 19, 2023

Hi Amal,

I can confirm this has worked.

I no longer get the "Memory" error or "can't render" error, or"complete failure to render any pages" error.

Can I suggest error message provide this suggestion automatically or include some monitoring of the cache so this simple but large error can be resolved immediately.