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Question

Rendering Issue with Aptos Narrow Font in Adobe Acrobat and Illustrator

Forum|Forum|1 year ago
September 13, 2024
5 replies
9247 views

Hi,

Our company recently adopted the Aptos Narrow font as the official font for all documentation. However, we've encountered an issue where the font renders incorrectly in PDF format using Adobe Acrobat at certain zoom levels. Interestingly, Google Chrome and Microsoft Edge renders the font correctly at any zoom level.

Additionally, I have observed the same rendering issue in Adobe Illustrator while designing. Once the text is converted to outlines, the problem is resolved. Printing appears unaffected, so the issue seems to be limited to onscreen rendering in Adobe applications.

Given the importance of maintaining a professional appearance, this rendering issue negatively impacts the visual quality of our corporate documentation shared in PDF.

Could you please advise when Adobe plans to address this issue?

Thank you for your attention to this matter.

Best regards,
Andre

R

Roy5D90

Participant

This issue is not just "Aptos Narrow", but "Aptos" too.

"c", "e", and "g" have rendering issues when viewed from Acrobat. The same file renders fine in other pdf viewers tested (PC: Edge, Chrome, Android Mobile: OneDrive, Google Drive, Kindle, Samsung)

M

macclenney

Participant

Still having this issue. Anyone found any workarounds?

A

Andre_SAuthor

Participating Frequently

Unfortunately Adobe is silent on this.

R

Rob_Wilkey5118

Participant

And will be as long as they feel like it. They long ago abandoned building good products to chase predatory profits and the spectre of infinite growth. I have given up on them ever producing or supporting good products ever again. There are free alternatives.

C

CreativeLeaDesign

Participant

I am having the same issues. We have spent a month updating client's Certification Forms. Embarrassingly all the PDFS with Aptos letters have uneven hights, it's OK on print, but all the digital forms sent to their new clients look terrible!!!
I gues the font was not tested for Acrobat.

D

David2185620155gc

Participant

I have found the same problem (uneven font size) when viewing Aptos fonts across different platforms. I checked that the font was embedded correctly - but issue continued. I changed font ... and the issue was resolved.

Meenakshi Negi

Legend

Yes, we have. It does not matter. Adobe's rendering engine is problematic. It's the same accross all Adobe apps. Google Chrome and Microsoft Edge renders the font 100% in PDF. I have attempted to get support from Adobe, but after wasting time on two first level support looking for a clientside config error, they just stopped responding by ignoring my call and closing it.

Hi Andre_S ,

Thank you for reaching out.

As per your original post, the issue occurs with the Aptos Narrow font. Please confirm if this is the only font that has a problem. Could you please elaborate more on the issue? Also, please share your current application version and a sample PDF so we can check. Have you been able to check if you experienced the same behavior when opening a PDF using the Acrobat browser extension?

We will get this checked.

Thanks,

Meenakshi

K

Kevin36803962j521

Participant

Bump on this topic. Has this matter been resolved? I also have the same issue as OP where letters "e" and "c" look horrible at certain zoom levels in Acrobat.

Considering this is a paid subscription product, I expect Adobe to resolve this.

A

Andre_SAuthor

Participating Frequently

Hi

No, I am still struggling to get proper support from Adobe. After numerous communications about this not being a client side configuration issue, Adobe constantly want to have a first line support person (twice) remote and play around with local Acrobat configurations, the last person corrupting my Adobe installation by deleting registry entries.