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reopening recent files doesn't work

New Here ,
Nov 23, 2024 Nov 23, 2024

When reopening Acrobat (V 24.1 in Windows 10), it doesn't offer to reopen recent files and when I ask it to, I get this error: "There was an error opening this document. This file cannot be found." The files do appear (I just changed the "Documents in recently used list" setting from 10 to 20, but that didnt have any impact) and can be opened, though, by going to View all recent files and reopening each from there.

 

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General troubleshooting
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Community Expert ,
Nov 24, 2024 Nov 24, 2024

Are these files stored in a cloud service (e.g. DropBox, OneDrive, ...)? If so, the problem may be with the integration with that service. 

 

Does not make ia difference if you are in the new vs. old Acrobat user interface? 

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New Here ,
Nov 25, 2024 Nov 25, 2024

Thanks Karl. The files are local, not in the cloud. I hadn't thought about the interface, though. I just reverted to the old one (which I think I like better anyway!). On one test just now, it did reopen the doc I had had open, though it didn't prompt me like it used to. I'l have to give it a few more tests over the next couple of days.

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New Here ,
Nov 29, 2024 Nov 29, 2024

Additional info - after switching to the old interface, Reopen PDFs is sometimes grayed out and other times, wif it is available, I get an error for each document.

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New Here ,
Nov 28, 2025 Nov 28, 2025
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I'm still having this problem (actually, for a long time) and wondering if anyone else has had this or has suggestions.  It's inconsistent - sometimes it works. But after rebooting just now (and having all Acrobat open files saved locally), it gave me an error when I tried to reload recent files, and the list of recent files did not include the last ones open.

Thank you for any suggestions.

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