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Kacper34594604lgmo
Participating Frequently
May 20, 2025
Question

Request E-Signature produces "exceeded page limit" when trying to send document to myself

  • May 20, 2025
  • 1 reply
  • 1609 views

When using the "Request E-Signature" tool in the Adobe Acrobat app and providing my email address in the recipients box and pressing the "specify where to sign", the document gets stuck on uploading and then I get the the "exceeded page limit" error message even if the document only has 1 page. This error does not occur when using the web version of Adobe.

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
May 20, 2025

Hi Kacper34594604lgmo,

 

Thank you for reaching out, and sorry about the trouble.

 

As you mentioned, you can send the document via the web version. Please confirm if you tried sending via the web version after getting the desktop application error. Did you check if you got the error with other files or a particular file?

 

Please share the sample PDF where the error occurs so we can check. Also, please share a screenshot of the error.

Share the Acrobat and OS version numbers on the machine. We will check this.

 

In the meantime, if the web version works, please use it for further transactions.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

K
Kacper34594604lgmoAuthor
Participating Frequently
May 21, 2025

Yes the same file that has the error when using the application sends without an issue when using the web version of Adobe. The error occurs with any document I have tried so I don't think you will find anything wrong with the document I have attached.


I have attached two images related to the error, the upload progress gets stuck at 72% then a few seconds later the error that I have exceeded my page limit comes up

I am running:
Windows 10 22H2 Build 19045
Adobe 2025.001.20474 64Bit

Meenakshi Negi
Meenakshi Negi
Legend
May 21, 2025

Hi Kacper34594604lgmo ,

 

Thank you for the information.

 

It seems that the issue is not with the application but with the account configuration. Please share the email address you use for both the desktop and web applications in a private message. It will help us confirm the account's status. You may send a private message using the envelope icon at the top right corner of this community page.

 

Thanks,

Meenakshi

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