Request e-signatures doesn't work

Forum|Forum|3 years ago
April 7, 2022
12 replies
72108 views

"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

I have had to subscribe to DocuSign to get things done.

Please Adobe, it shouldn't be this difficult!

Adobe_e_sig_error_screenshot.pdf

Security digital signatures and esignatures

Correct answer Hollywood4L1FE

To resolve this issue you need to go to "Menu" > "Preferences" > "Langauge" and change the application language from "English and Arabic" to "Same as operating system" then if you close Adobe and launch Adobe again you'll then be able to go back to the previous setting and select "English" which will resolve the Signature button issues.

Show previous replies

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Ruth24567544o3dc

Participant

Hi All,

I have a similar problem but Adobe keeps telling me to contact my administrator and that i need to upgrade. It gets to 72% then stalls. It was working yesterday briefly and it has stopped again. So blimmin frustrating. i have done all the steps with the issue surrounding 72% error and cannot even reload Adobe Creative Cloud to see if there issue is there. Adobe please help!

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Danyal246557028x6f

Participant

I have the same issue and when re-installed, Adobe Acrobat DC's 'request a signiture' feature doesn't function past selecting a file to send to recipients.

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Brigitte Anders-K

Participant

Hi there

Have you tried the steps suggested above? Also try requesting signatures via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

Regards

Amal

I have the same issue when requesting signatures. I tried all the trouble shooting listed in this forum to no avail. What's next????