Request e-signatures Error code 401

[Jnavarro_TEI]

Some of our old accounts from our company is having problem in "Request E-siganature"  but some new accounts is not having this kind of problem, we tried reinstalling, delete the users account, and add the old user nothing happens Pls help

[Jnavarro_TEI]

I also tried it on a browser

[Jnavarro_TEI]

Our plan

[Creisha Mae37609536pptm]

UP

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussion https://adobe.ly/3KZwUhn and see if that works.

Let us know how it goes.

~Amal

[Creisha Mae37609536pptm]

still not working sir

[Amal.]

Hi there

Is this a IT managed work computer or a personal computer? If its a Work computer, please try to contact your IT admin and see if that works.

~Amal

[Josue35190267viqz]

Went to the link provided and followed one of the posts and it worked.
My Error was, 401

-Log out of Adobe app
-Log out of Adobe Browser
-Close App

-Close Browser
-wait 10 seconds
-reopen app
-sign in

Good to go