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Request e-signatures Error code 401

Community Beginner ,
May 28, 2024 May 28, 2024

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Some of our old accounts from our company is having problem in "Request E-siganature"  but some new accounts is not having this kind of problem, we tried reinstalling, delete the users account, and add the old user nothing happens Pls help

CreishaMae37609536pptm_0-1716944066630.pngCreishaMae37609536pptm_1-1716944330954.png

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Edit and convert PDFs , Modern Acrobat , PDF , PDF forms , Security digital signatures and esignatures

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Community Beginner ,
May 28, 2024 May 28, 2024

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I also tried it on a browser

Jnavarro_TEI_0-1716959413343.png

 

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Community Beginner ,
May 28, 2024 May 28, 2024

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Our plan

Jnavarro_TEI_0-1716959480685.png

 

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New Here ,
May 29, 2024 May 29, 2024

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UP

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Hi there,

 

Hope you are doing well and thanks for reaching out.

 

Please go through the correct answer marked in the similar discussion https://adobe.ly/3KZwUhn and see if that works.

 

Let us know how it goes.

 

~Amal

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New Here ,
Jun 14, 2024 Jun 14, 2024

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still not working sir

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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Hi there

 

Is this a IT managed work computer or a personal computer? If its a Work computer, please try to contact your IT admin and see if that works.

 

~Amal

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