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MidEvil2023
Inspiring
January 9, 2023
Answered

Request e signatures missing

  • January 9, 2023
  • 2 replies
  • 20211 views

I have a few users whose button is missing.  Not in tools. They have Acrobat w/ Sign services assigned to their account. They can login to their Sign account via browser and it works fine, just not the desktop app itself.

 

Adobe had me uninstall/clean/reinstall.  No change.

 

I've seen a few other posts here going back a year and nobody able to find a fix.  Did I miss something?

    Correct answer MidEvil2023

    Update. Here is the fix for anyone else in the future who runs into this. Locate these registry values and modify them.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices

     

    bToggleAdobeSign value: 0
    bToggleAdobeDocumentServices value: 0

    bUpdater value: 1

    2 replies

    M
    MidEvil2023AuthorCorrect answer
    Inspiring
    January 17, 2023

    Update. Here is the fix for anyone else in the future who runs into this. Locate these registry values and modify them.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices

     

    bToggleAdobeSign value: 0
    bToggleAdobeDocumentServices value: 0

    bUpdater value: 1

      T
      TigrisJK
      Participant
      June 30, 2023

      I don't have a cServices folder in the \FeatureLockDown\ folder. Tried making a key and adding "bToggleAdobeSign", "bToggleAdobeDocumentServices", and "bUpdater" as D-Words, but no joy on actually fixing anything.

        M
        MidEvil2023Author
        Inspiring
        June 30, 2023

        Your mileage may vary. There's probably many variations of the products, how they're installed and the operating systems being used.  I'd put that in the other post, but I can no longer edit it.   😞 

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        January 9, 2023

        Hi @MidEvil2023 

         

        The screenshot attached above seems you have taken from the account that works fine and shows Request E-Signature service. Correct?

        The users account, which is not give this feature, check the following:

        1- Do they hold the subscription that gives them access to Request E-Signaure on a desktop?

        2- If yes, then have you installed the correct application? Is it Acrobat Pro or Acrobat Reader, as they both look identical? 

         

        Take a screenshot of the app version, Open Acrobat>Help>About Acrobat, and share it with us. 

         

        Thanks,

        Akanchha 

        M
        MidEvil2023Author
        Inspiring
        January 9, 2023

        Correct that is from mine which does work. However, I have Adobe Sign Enterprise + Acrobat Pro No Sign.  My other user(s) have just  Acrobat Pro w/ Sign Services.

         

        Yes they have Acrobat w/ Sign licenses.  Again, they can access full Sign functionality if they go to it via browser.  Adobe support sent me a registry change to make, but it didn't work. 

         

        They used to work fine, but we recently went through some computer upgrades. Now they don't. 

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