Request for Full Refund Due to Unintentional Adobe Subscription Oversight

Question

I would like to request a full refund for the last two months, as we unintentionally forgot to cancel our Adobe subscription. The service was only used during the first week of the initial test, but the subscription remained active, resulting in charges for both the first and second months. However, we did not use the platform beyond that initial test, which you can verify through the system’s audit log. Given that the subscription was left active by mistake and remained unused, I am requesting a full refund for both months.

try67 · Accepted Answer

I doubt you will get it, as it's your responsibility to use the product, or cancel the subscription if you don't, but you should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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