Request must be made to correct API access point

[Tristin5CEB]

I'm trying to use the sign function for the first time in acrobat and this error keeps popping up as I go to a request signature. It says "request must be made to correct API access point (e.g. use GET /baseUris)" how do I get it to work?

[chispasco]

Yes I have this problem too. After placing a signature on a document and clicking next, I receive this error message.

[Lindsay5FF5]

Yes, I am also having that same issue.  I push "Request Signatures," enter the email address, and an error message pops up saying, "An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)."  What does this mean?  Has anyone figured out the solution to this? 

[Hesham16B8]

Logging out and logging. back into your Adobe account seems to correct this issue.

[ls_rbls]

Did Acrobat used to worke fine before the last update? Can you tell if this error just started popping out of nowhere after the last update?

[ls_rbls]

If this is happening while trying to use Adobe Sign see the Adobe Sign API -FAQ:

helpx.adobe.com/sign/faq/api.html

[JROD]

What if I don't want to read a bunch of stuff that doesn't help? Any other suggestions?

[ls_rbls · Accepted solution]

What if I don't want to read a bunch of stuff that doesn't help?

• Then don't.

Any other suggestions?

• Contact Adobe Sign sales & customer service 

[JROD]

Fair enough, but I was hoping for quick & helpful information from people smarter than me, who have the ability to dumb it down so that regular people (like me) can solve their own problems without spending an hour with tech support... 

I know, I know, "hope in one hand..."

[Bernd Alheit · Accepted solution]

When you use Adobe Sign post the question in the forum for Adobe Sign.

Or contact the Adobe support.

[NathalyJT]

Go to preferences, then identity, and fill out them out

[defaultqy7sxok7bilo]

The simplest solution for me was to send from the website...yuck but it got it done.

[angelar96593396 · Accepted solution]

I just spent some time with Adobe chat support. They first had me try going to the document cloud and sending that way. That worked. https://documentcloud.adobe.com/

Next, they just had me log out of my desktop application then log back in and try again. That also worked. 

[AudraMi7]

Thank you very much!  This seemed to work!  Waiting on the signee to return the document!

[defaultdqgddx44c6im]

This worked for me as well

[N27194571oz04]

Signing out and back in worked for me (did an update help>check for updates)
Thank you SO MUCH!

[Monica28174888qfiw]

Thank you for sharing this! I logged out and back in and now all is working again.

[Bridget28194638kn1t]

Thank you for posting this.  I was having the same issue and your solution worked for me!  Appreciate it!

[27558869odji · Accepted solution]

1. I was having this same issue and I found out that I was not signed in to Adobe.  Once I signed in it went so smoothly.  All I could say was OMG!  Good luck everyone.  Merry Christmas and Happy New Year!

[Jason262450067t2s]

Are there any suggestions for when sign out / sign in does not work?