Requesting e-Signatures causes program to crash

[JasonWT]

We have a client who is experiencing issues with e-signatures. Whenever they try to request an e-signature the tools menu goes blank and then Acrobat crashes.

[York Estates]

This is happening to me too. I spent hours on the phone to Adobe yesterday and they said it's a bug that should be fixed. But I've had this problem since Friday. Is yours working yet?

[JasonWT]

No it's not. I uninstalled it Monday and manually stripped out every folder and reg entry I could find before reinstalling. It worked for a day and then the problem came back.

[Johannes38690581gpbs]

Same problem here

[Meenakshi Negi]

Hi JasonWT, York Estates, and Johannes38690581gpbs,

Thank you for reaching out.

The team is aware of the issue and is working on the fix.

Could you please share the following details for further investigation:

- Share the Acrobat or Reader version currently in use.

- Share the OS version on the machine.

- Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know if you need any help.

Thanks,

Meenakshi

[JasonWT]

Thanks for your response Meenakshi. The crash report is attached.

Acrobat version: 24.002.20933

OS Version: Windows 11 10.0.22631

[Meenakshi Negi]

Hi JasonWT,

Thank you for reaching out and reporting this.

Please update the application to the latest version released today. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[JasonWT]

Hey Meenakshi,

I updated the software and now it's giving the attached error instead.

[creative explorer]

@JasonWT curious to know why as I am teaching Acrobat to my students, making sure any issues ahead of time...

When I am in Acrobat Pro, I can click on 'All Tools' and select Fill & Sign' or the 'Pen Tool' Signature

Either 'Add a Signature' and type a name in or 'Add Initials'

Be advised that that 'Fill & Sign' content in a signed PDF can't be modified in Acrobat Reader:

This is on the latest version of Acorbat Pro

If by any chance if you did indeed updated to the latest version, but maybe the previous version worked fine, you could 'Disable the new Acrobat' ... mine works...so, I am not selecting this...

hopefully this works. Also, try logging out and logging back in too. Sometimes, I have to do that on my end as I have two different adobe accounts!