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Mike Lin
Participant
December 20, 2024
Question

Required for login

  • December 20, 2024
  • 1 reply
  • 155 views

I had Adobe Acrobat Pro DC, but it keep required for login after install, I've tried many times couldn't open the software and I try to remove the software and install once again the problem still there 😞

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 21, 2024

    Hi @Mike Lin,

     

    Hope you are doing well. Sorry for the trouble!

     

    We would like to assist you further, but to do that, we need some log files from your device to troubleshoot.

     

    Would you mind collecting log files using the CC Log collector tool: How to use the Creative Cloud Log Collector tool

    Also, network logs from here: How to collect a network trace | Microsoft Learn, and process logs using process monitor from here: Process Monitor - Sysinternals | Microsoft Learn.

     

    Once you have collected all the logs, please upload them to any cloud drive, and share the shareable link with me. This will help me take this up with the team for further investigation.

     

    Look forward to hearing from you.


    -Souvik

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