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8

Restore Installation results in Error 0xc0000142

Explorer ,
Feb 26, 2024 Feb 26, 2024

After a little while in restoring the Installation, it gives me an error from 
SingleClientServicesUpdater.exe
Im running the newest version (2023.008.20555) on windows server 2022 Standard


How do i fix this?

Michael35544520nf80_0-1708952390444.png

Michael35544520nf80_1-1708952471531.pngMichael35544520nf80_2-1708952493017.png

 

 

TOPICS
Crash or freeze , General troubleshooting , How to , Install update and subscribe to Acrobat
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1 ACCEPTED SOLUTION
Explorer ,
Feb 26, 2024 Feb 26, 2024
LATEST

Was the server 2022 upgraded in-place from 2019/2016?

Check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
for "rdrcef.exe" or "acrocef.exe" keys, and try renaming those keys if they exist (to disable IFEO for the CEF processes).

This is what i did and it worked

View solution in original post

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

This looks like the OS is catching an error during the installation.

Try the following:

  1. Uninstall Acrobat.
  2. Run AcroCleaner. AcroCleaner — Acrobat Desktop Tools and Utilities 
  3. Download a new copy of Acrobat. Download Acrobat installer for Enterprise term or VIP license 
  4. Install.
ABAMBO | Hard- and Software Engineer | Photographer
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Explorer ,
Feb 26, 2024 Feb 26, 2024

I tried it, and it sadly doesnt work.
Would there be any other possible fixes?
I also tried resetting the preferences, by deleting them in file explorer
Along with some other generic fixes

Thank you for your help

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Community Expert ,
Feb 26, 2024 Feb 26, 2024
quote

I also tried resetting the preferences, by deleting them in file explorer


By @Michael35544520nf80

AcroCleaner removes all remaining traces of an Acrobat installation so that the installer sees a fresh installation. Step 3 is important too! Did you do that too?

ABAMBO | Hard- and Software Engineer | Photographer
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Explorer ,
Feb 26, 2024 Feb 26, 2024

Yes, ill try it with an restart this evening, since the server is currently being used. Ill update this thread after

 

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Explorer ,
Feb 26, 2024 Feb 26, 2024

As of right now installing itself after running Acrocleaner (without a reboot)
Already gives the error 0xc0000142

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Explorer ,
Feb 26, 2024 Feb 26, 2024

Even worse, after installing Adobe again the process instantly closes after running it

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Explorer ,
Feb 26, 2024 Feb 26, 2024

oh the standard installer, installs pro thats one issue

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Explorer ,
Feb 26, 2024 Feb 26, 2024
quote
quote

I also tried resetting the preferences, by deleting them in file explorer


By @Michael35544520nf80

AcroCleaner removes all remaining traces of an Acrobat installation so that the installer sees a fresh installation. Step 3 is important too! Did you do that too?

I followed all the steps now, and the problem still persists, would there be any other ways to fix this?

 


By @Abambo

 

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Explorer ,
Feb 26, 2024 Feb 26, 2024

quotation didnt go well,
Anyways I've followed all the steps properly now and the issue still persists, would there be any other fixes? or de we just wait for an update on adobes part?

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Explorer ,
Feb 26, 2024 Feb 26, 2024
LATEST

Was the server 2022 upgraded in-place from 2019/2016?

Check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
for "rdrcef.exe" or "acrocef.exe" keys, and try renaming those keys if they exist (to disable IFEO for the CEF processes).

This is what i did and it worked

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