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Retire Acrobat 8 Pro. on old computer; How do I install on new?

New Here ,
Dec 09, 2018 Dec 09, 2018

My W7 pc has Acrobat Pro 8.  Registered 08/25/2010.  I'm retiring old computer and need to move Acrobat to new W10 machine. My Adobe account confirms that it was registered and includes a 24 digit code (serial number?).  How do I download the install version for the new computer?

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Install update and subscribe to Acrobat
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Community Expert ,
Dec 09, 2018 Dec 09, 2018

CS3 and Acrobat 8 activation server is retired see reply #1 https://forums.adobe.com/thread/2372929

-you MUST use the special serial number AND the special installer you download, not your originals

-above includes a link to get the special version AND links to help with activation problems

-more information on activation problems with the new version https://forums.adobe.com/thread/2385900

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New Here ,
Dec 04, 2022 Dec 04, 2022

Is this still true,  I have same problem.

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LEGEND ,
Dec 04, 2022 Dec 04, 2022

No, it's not still true. CS3 is retired forever, but there is NO replacement any more. It's gone, you need to get up to date.

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New Here ,
Jan 01, 2023 Jan 01, 2023
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Is there anyone that can respond to those of us who need to continue to Run Acrobat 8 on a legacy XP computer without stating we to get up to date. We have to run XP because of other lagacy programs that will only run on XP, we can't control that and have other processes running on the newest and fastest mac and windows computers, probably more up to date than those preaching.

 

When looking across forums like this it is evident that many are in the same situation as myself, and more will be as Acrobat 8 decides it needs to be reactivated after years of running fine on a perpetual license.

 

I believe there are solutions involving 

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer in Acrobat technical support manuals. Has anyone had experience with something like that?

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Community Expert ,
Dec 09, 2018 Dec 09, 2018

..and you can expect some (or a lot) of problems if you have an incompatible (ie, newer) os.

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

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Community Expert ,
Dec 09, 2018 Dec 09, 2018

The Acrobat 8 activation server was retired by Adobe a while ago. This means you can no longer use your existing installer or serial number.

The good news is that Adobe offers a new, non-activation installer and new non-activation serial number for you to reinstall the software.

You will need your old 24 digit serial number to obtain a new, non-activation one. After that, you can discard your old serial number.

Go to Download Acrobat 8 and Acrobat 9,​ sign in with your Adobe ID and follow the instructions to obtain your new CS3 installer and serial number.

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New Here ,
Dec 09, 2018 Dec 09, 2018

Problem solved. Acrobat 8 is installed and it works.

I have the same issue with Elements v 7.0 but can’t find the link to the download site. Can you direct me where to find it?

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Community Expert ,
Dec 09, 2018 Dec 09, 2018

MAY be in kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

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Community Expert ,
Dec 09, 2018 Dec 09, 2018

Acrobat 8 is extremely old. It was not compatible with Windows 7, and it's certainly not compatible with Windows 10, so problems are to be expected...

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