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Participant
December 9, 2018
Question

Retire Acrobat 8 Pro. on old computer; How do I install on new?

  • December 9, 2018
  • 4 replies
  • 6535 views

My W7 pc has Acrobat Pro 8.  Registered 08/25/2010.  I'm retiring old computer and need to move Acrobat to new W10 machine. My Adobe account confirms that it was registered and includes a 24 digit code (serial number?).  How do I download the install version for the new computer?

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4 replies

try67
Community Expert
Community Expert
December 9, 2018

Acrobat 8 is extremely old. It was not compatible with Windows 7, and it's certainly not compatible with Windows 10, so problems are to be expected...

John Waller
Community Expert
Community Expert
December 9, 2018

The Acrobat 8 activation server was retired by Adobe a while ago. This means you can no longer use your existing installer or serial number.

The good news is that Adobe offers a new, non-activation installer and new non-activation serial number for you to reinstall the software.

You will need your old 24 digit serial number to obtain a new, non-activation one. After that, you can discard your old serial number.

Go to Download Acrobat 8 and Acrobat 9,​ sign in with your Adobe ID and follow the instructions to obtain your new CS3 installer and serial number.

Participant
December 9, 2018

Problem solved. Acrobat 8 is installed and it works.

I have the same issue with Elements v 7.0 but can’t find the link to the download site. Can you direct me where to find it?

John T Smith
Community Expert
Community Expert
December 9, 2018

MAY be in kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

kglad
Community Expert
Community Expert
December 9, 2018

..and you can expect some (or a lot) of problems if you have an incompatible (ie, newer) os.

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

John T Smith
Community Expert
Community Expert
December 9, 2018

CS3 and Acrobat 8 activation server is retired see reply #1 https://forums.adobe.com/thread/2372929

-you MUST use the special serial number AND the special installer you download, not your originals

-above includes a link to get the special version AND links to help with activation problems

-more information on activation problems with the new version https://forums.adobe.com/thread/2385900

Participant
December 4, 2022

Is this still true,  I have same problem.

Legend
December 4, 2022

No, it's not still true. CS3 is retired forever, but there is NO replacement any more. It's gone, you need to get up to date.