Rich Media does not play/show control buttons in Acrobat Reader DC

Forum|Forum|5 years ago
October 30, 2020
2 replies
8212 views

I've recently recieved Adobe Acrobat Pro 2020 and added some mp3 to my PDFs. When I open my PDFs in the Acrobat Reader, it does not show any audio control buttons like play, stop, etc. (see picture)

Also when I open my file at work in the Acrobat Reader I can't even play my mp3 - I just see a green line on a black background and hear no sound. Playback works at my laptop in the Reader and the Pro version.

Thanks!

Rich media and 3D

This topic has been closed for replies.

Correct answer Luis Schmidt

I actually contacted the support directly after some time as I felt it quite frustrating paying so much money for a product only to find out that the function you are looking for isn't working properly.

When I contacted the support directly they provided me with a workaround that helped.

I don't understand why this issue occurs and I'm really annoyed by it!

S

SBrettD

Participant

Is this fixed? I am having the same problem

Meenakshi Negi

Legend

Hi Luis,

Thank you for reaching out and sorry for the trouble.

This is a known issue and the team is working on the fix. We will update you when the fix patch will be available.

We appreciate your patience.

Thanks,

Meenakshi

A

anthony28577908a1r1

Participant

Hi, I have the same problem - no way to add playback control options - we're over 2 years on from the original post - has this issue been fixed? Can you tell me how to add playback control on MP3s?

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