Run time error 53 and acrobat freezing up 'not responding"

Report · Jul 10, 2019

Ever since Adobe support 'fixed' my issue after loading Acrobat Pro on my new IMAC I have been getting this error when opening MS WORD - Run Time Error 53 - and this path - library/applications support/adobe/macpdfm/macpdfm.framework/Version/A/macpdfm - I spent three hours with adobe support yesterday and ended up getting disconnected on a char - I am hoping some on in the Adobe community can help me fix this issue - I am basically back where I started after loading acrobat pro on my IMAC - IMAC is on Mojave 10.14.5 - Acrobat Pro DC - Version 2015.006.30497 - hopefully someone can help - I was transferred over 8 times in Adobe support and the problem never got solved.

Report · Feb 10, 2021

I have been trying to resolve this problem for a while. After reading a few things online about possible causes, I started clicking around... I FINALLY found a solution that worked for me and I thought it may be helpful to share! Here is what I did:

1. Open the Word application

2. On the top of your Mac taskbar, click "Tools"

3. Click on "Templates and Add-ins..." at the bottom

4. Under Global Templates and Add-ins, I selected the item - I believe the name was "linkCreation.dotm"

5. Clicked the little (-) button to delete the item.

6. Restarted MS Word and the problem was resolved! 🙂

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Report · Apr 20, 2022

Hi ACCOUNTS24104747irc1,

Yes, I think I solved it. Basically:

.1. To open your hidden user Library folder, hold down the Option key while clicking on the Go menu and choosing Library.

.2. ~/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word.

Please note that the User Content and Startup folders will not always have .localized appended to the name when you view them in the Finder.

.3. Delete the add-in file, then restart Word to test that the error is gone. Repeat for Excel and Powerpoint....

This is a recompilation of schattered info all over the places but at the end luckily it did work for me.

Have a good one!

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Report · May 04, 2023

I have received this error and it has frozen a Word document in which I was making significant edits that have not saved. I have closed all applications but can't work in-although I can see-my Word docs. Does anyone have a fix?

Report · May 04, 2023

Yes. In the menu bar, click tools, then click PowerPoint/Excel/Word
Add-ins. Select an add on and click minus - to remove it. Remove them all.

Report · Feb 22, 2024

This solution worked for me:

https://wikis.utexas.edu/display/coeito/MacPDFM+error+in+Microsoft+Word+and+Powerpoint

Report · Oct 03, 2024

There may be more to this problem, with the roll-out of Mac OS 15 Sequoia. The above fixes do not solve the problem.

Report · Oct 03, 2024

I agree. This has not worked for me since last night.