Sanitize document issue

[vernon28403283lvn9]

I use the santitize function to check documents for accidentally hidden text. For unclear reason when I choose this option now I just get a revolving 'wheel of doom' without being able to proceed or cancel. All other functions work normally.

What can I do?

[Amal.]

Hi @vernon28403283lvn9 

Hope you are doing well and sorry to hear that

Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

Try to repair the installation from the help menu (Win Only) and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

Let us know how it goes.

~Amal