SAP GUI 7.7 Patch Level 6 for Windows Adobe Acrobat DC (32-bit) 22.003.20258/Preview crashing SAPGUI

[Ralf27257092orvb]

Hi Adobe Community,

SAPGUI crashes whilst opening preview of pdf-files. We've already updated SAPGUI, Acrobat Reader and Protected Mode is switched off.

Error message displays: 

Protokollname: Application
Quelle: Application Error
Datum: 22.11.2022 10:33:22
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: xxPCxxxxxxxxxx
Beschreibung:
Name der fehlerhaften Anwendung: saplgpad.exe, Version: 7700.1.6.1162, Zeitstempel: 0x625e9fea
Name des fehlerhaften Moduls: AcroPDFImpl.dll, Version: 22.1.20142.0, Zeitstempel: 0x629bdfe0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0003c780
ID des fehlerhaften Prozesses: 0x28dc
Startzeit der fehlerhaften Anwendung: 0x01d8fe54040f4e49
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplgpad.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll
Berichtskennung: 76433f89-d595-4baf-a961-1d1fab0cd252
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-11-22T09:33:22.2063807Z" />
<EventRecordID>38946</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>xxPCxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>saplgpad.exe</Data>
<Data>7700.1.6.1162</Data>
<Data>625e9fea</Data>
<Data>AcroPDFImpl.dll</Data>
<Data>22.1.20142.0</Data>
<Data>629bdfe0</Data>
<Data>c0000005</Data>
<Data>0003c780</Data>
<Data>28dc</Data>
<Data>01d8fe54040f4e49</Data>
<Data>C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplgpad.exe</Data>
<Data>C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll</Data>
<Data>76433f89-d595-4baf-a961-1d1fab0cd252</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Does anyone have an idea to solve the issue?

Best Regards

Ralf

[Jonathan28648969ckx7]

Hello Ralf,

we have the same problem since November 2022. The AcroPDFImpl.dll keeps crashing our SAP GUI 7.70 Patch 9. We have installed the latest Adobe Reader DC from February.

We tried a lot to solve the problem, but nothing could solve it.

Do you already have found a solution?

Kind regards,

Jonathan

[Test Screen Name]

What do SAP say? If their app crashes, then they need to fix it, I think/