Save As file type missing after updating to version 20142

New Here ,
Jun 22, 2022 Jun 22, 2022

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After updating to the newest Acrobat DC version, 20142, the "Save as type" function no longer has any file types.  The only option is to save as PDF.   I know the Export function is there, however, it doesn't work for our needs.  The save as jpeg function was able to convert the pdf pages into individual jpegs that if combined back together, the combined file size would be the same as the original pdf.  The Export function, creates jpeg's that if combined back, create a file almost two and a half times the size of the original.  

 

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correct answers 2 Correct answers

New Here , Jun 30, 2022 Jun 30, 2022

Found a solution for the file types not showing up in the drop down of the "Save As" menu.

  • Open Acrobat
  • Click on “Edit” in top left corner
  • Select “Preferences” at the bottom of the list
  • Select “General” from the list on the left
  • Locate “Show online storage when saving files” and clear the checkmark there (uncheck it).
  • Scroll down to the bottom and click “Ok”. 
  • Close and Re-Open Acrobat.   

Jason25082404mjrt_0-1656628807381.png

 

 

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Adobe Employee , Jul 12, 2022 Jul 12, 2022

Hi there

 

Hope you are doing well and sorry to keep you waiting .

 

The new version 22.1.20169 containing the fix for the issue is now available. Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjul2022.htm...

 

Let us know how it goes.

 

Regards

Amal

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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I guess that it's a "new feature"…

You can edit the "Export To" JPEG settings in the Preferences.

 

Capture_513.png

 

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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Use Adobe Acrobat DC, not Acrobat Reader DC.

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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Bernd Alheit you should try with the latest version of Acrobat Pro DC: only one choice in the menu and the "Settings…" button is grayed out.

 

Capture_514.png

 

Capture_515.png

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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I use this version of Adobe Acrobat Pro.

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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And so?
Do you have the same menu?

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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I get this:

Bild1.jpg

I use the 32bit version of Acrobat. May be a issue of the 64bit version.

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Adobe Community Professional ,
Jun 25, 2022 Jun 25, 2022

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Yes, certainly

😞

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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I'm having the same issue after the forced update....any fix found yet?

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Yep, having the same issue here. Did anyone find a fix ?

 

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Found a solution for the file types not showing up in the drop down of the "Save As" menu.

  • Open Acrobat
  • Click on “Edit” in top left corner
  • Select “Preferences” at the bottom of the list
  • Select “General” from the list on the left
  • Locate “Show online storage when saving files” and clear the checkmark there (uncheck it).
  • Scroll down to the bottom and click “Ok”. 
  • Close and Re-Open Acrobat.   

Jason25082404mjrt_0-1656628807381.png

 

 

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Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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Thanks Jason!

Your technique worked! I can save to .jpg again. Thank goodness, I was about to have a disasterous 4th of July weekend.

 

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New Here ,
Jul 05, 2022 Jul 05, 2022

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Jason...thnx dude...this is a major & quick way of drawing conversion when I use Autocad...hey Adobe, why change something just to change it, you've done other boneheaded things in the past...nothing surprises me...Jason, thnx again for the help !

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

Hope you are doing well and sorry to keep you waiting .

 

The new version 22.1.20169 containing the fix for the issue is now available. Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjul2022.htm...

 

Let us know how it goes.

 

Regards

Amal

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