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Save as opens as white screen

New Here ,
Jun 06, 2017 Jun 06, 2017

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Bonjour,

Enregistrer sous pour un PDF (n'importe lequel) ne fonctionne pas, une fenêtre avec le titre " enregistrer au format pdf"  apparaît mais totalement blanche et sans fonctionnalité.

Comment y remédier ?

Cordialement,

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jun 06, 2017 Jun 06, 2017

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Hi thierryb16146925,

If you are referring that the "Save as" window opens as blank, try the following steps:

  • Launch the application and go to Edit menu > Preferences > General.
  • Uncheck the box for "Show online storage when saving files".
  • Click OK at bottom to save the settings
  • Try to save the file.

Check if this helps

Let us know if you are referring to something else.

Regards,

Meenakshi

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Adobe Employee ,
Jun 06, 2017 Jun 06, 2017

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Hi thierryb16146925,

If you are referring that the "Save as" window opens as blank, try the following steps:

  • Launch the application and go to Edit menu > Preferences > General.
  • Uncheck the box for "Show online storage when saving files".
  • Click OK at bottom to save the settings
  • Try to save the file.

Check if this helps

Let us know if you are referring to something else.

Regards,

Meenakshi

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New Here ,
Oct 19, 2021 Oct 19, 2021

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It worked, thank you.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Thankyou, works for me 🙂

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New Here ,
Dec 26, 2021 Dec 26, 2021

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Worked for me! Thanks.

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New Here ,
Jan 06, 2022 Jan 06, 2022

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Worked! Well done!! thank you

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New Here ,
Jan 11, 2022 Jan 11, 2022

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Thank you very much! This worked for me as well.

 

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New Here ,
Nov 07, 2024 Nov 07, 2024

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LATEST

worked for me as well. Thanks

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Is there an updated answer to this question? I havn't found anything online that is helpful in fixing this problem. 

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Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

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Hello,

 

Sorry for the touble.

 

Could you please confirm if the steps shared above doesn't resolve the issue. Is this a recent occurrence? 

If yes, please share the following information:

1. Do you see blank view when you click on Home->My Computer or Home->Document Cloud also?

2- Can you share a screenshot of Task Manager (if Windows)/Activity Monitor (if Mac) with Reader/Acrobat application running?

3. Share the application and OS version on the machine.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Meenakshi,

 

I'm having this same issue - with both the "Save As" function and Adobe Sign functionality. I've tried the steps above to no avail, restarted system, signed out of Adobe, etc - nothing has fixed the issue so far. Any other suggestions?

 

Thanks,

 

Mike

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New Here ,
Oct 14, 2021 Oct 14, 2021

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I've had to repair on Adobe as admin in Programs and Features and restart to fix

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New Here ,
Jan 02, 2022 Jan 02, 2022

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It worked as you said.

Thanks,

Kyle

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