Save as opens as white screen

[thierryb16146925]

Bonjour,

Enregistrer sous pour un PDF (n'importe lequel) ne fonctionne pas, une fenêtre avec le titre " enregistrer au format pdf"  apparaît mais totalement blanche et sans fonctionnalité.

Comment y remédier ?

Cordialement,

[Meenakshi Negi · Accepted solution]

Hi thierryb16146925,

If you are referring that the "Save as" window opens as blank, try the following steps:

• Launch the application and go to Edit menu > Preferences > General.
• Uncheck the box for "Show online storage when saving files".
• Click OK at bottom to save the settings
• Try to save the file.

Check if this helps

Let us know if you are referring to something else.

Regards,

Meenakshi

[PattiAbdalla]

It worked, thank you.

[Yvanick21934839v1bp]

Thankyou, works for me 🙂

[Warwick David223840136me0]

Worked for me! Thanks.

[default2254365090yrs2]

Worked! Well done!! thank you

[Edouard22603504ik6v]

Thank you very much! This worked for me as well.

[mark_7523]

worked for me as well. Thanks

[SJH2021]

Is there an updated answer to this question? I havn't found anything online that is helpful in fixing this problem. 

[Meenakshi Negi]

Hello,

Sorry for the touble.

Could you please confirm if the steps shared above doesn't resolve the issue. Is this a recent occurrence? 

If yes, please share the following information:

1. Do you see blank view when you click on Home->My Computer or Home->Document Cloud also?

2- Can you share a screenshot of Task Manager (if Windows)/Activity Monitor (if Mac) with Reader/Acrobat application running?

3. Share the application and OS version on the machine.

We appreciate your patience.

Thanks,

Meenakshi

[defaultta32g05brhh8]

Meenakshi,

I'm having this same issue - with both the "Save As" function and Adobe Sign functionality. I've tried the steps above to no avail, restarted system, signed out of Adobe, etc - nothing has fixed the issue so far. Any other suggestions?

Thanks,

Mike

[Mr. Bozydeco]

I've had to repair on Adobe as admin in Programs and Features and restart to fix

[kyle w46749840]

It worked as you said.

Thanks,

Kyle