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Steve Eklund
Steve Eklund
Participant
October 18, 2019
Answered

Scam alert for trolls on this site!

  • October 18, 2019
  • 5 replies
  • 4855 views

I just posted a question on Acrobat Pro and got the following response within a few minutes:

 

Hi,

You can Directly send Email to our Customer Care Team at Adobecare@outlook.com and they will help you via Email.

Team Adobe

 

An email to that somewhat suspicious address got me an immediate reply asking for my Adobe ID and password. A quick chat session with Adobe customer support confirmed that this email address is not affiliated in any way with Adobe. Heads up, everyone!

      This topic has been closed for replies.
      Correct answer Abambo

      I just received a scam private message with exactly the same text and email address as those mentioned above.  This was in response to a question I posted here on the community support forums.  Fortunately I realised that Adobe would not be using an outlook.com email account and did not send them an email.

       

      The user who sent me the message is called "Adobe_Dave_Duff" and only joined the forums on 7th Jan 2020.  I would suggest that Adobe remove this user.


      Please read this interesting post:

      Avoid Phishing: 3 Easy Ways to Identify Adobe Staf... - Adobe Support Community - 10791747

       

      At outlook.com, they would need to kill that e-mail for better results...and the scammers would change to gmail or similar... (sic!)

       

      The scammer has been reported.

       

       

      5 replies

      M
      Marieluise261188279cqv
      Known Participant
      September 24, 2022

      Got the same email. From a certain Jan Wolfert, but seemingly wrong ID. He pretended to help me with an issue, did not ask me for Login details but after some discussions, eventually sold me an Acrobat 2020 "legitimate key" with an officially looking Adobe invoice. I have opened an own thread for that.

       

      [moderator added link: https://community.adobe.com/t5/acrobat-discussions/support-fraud/td-p/13221412]

      M
      markos pc11407799
      Participant
      November 12, 2019

      Hi, I just received the same respone by a scammer to a post of mine. The email address is what made me suspicious.

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      November 12, 2019

      Adobe doesn't use @outlook.com !

      mark-maps
      mark-maps
      Participating Frequently
      October 25, 2019

      this just happened to me via the adobecare@outlook.com, please watch out! It;s a scam...

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      October 20, 2019

      Adobe's customer support will never ask you for your password !!!

      Acrobate du PDF, InDesigner et Photoshopographe
      Tacafy大尉
      Tacafy大尉
      Legend
      October 19, 2019

      Steve_Eklund, good evening.

      You are right. If it is an official email from Adobe, the domain of the email address should be @ adobe.com.
      (This was also the case when email from Adobe's customer support was received before)
      Please note that it is not free mail such as outlook or gmail.

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