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Pat5E6D
Participant
April 29, 2021
Answered

Scanned Documents showing as grey no content pictures

  • April 29, 2021
  • 2 replies
  • 2191 views

Hello everybody! 

 

I am not using forums very often so excuse the problem explanation if I am not correct, 

 

Suddenly one client of mine in Enterprise is having issues with Adobe Standard DC [paid enterprise license]

The issue is that there are scanned PDF documents sent via mail from several users and several printers and only one is having issues with the PDF opening, 

 

If this PDF is opened via Adobe standard DC program [default one] it only showing or presenting as grayed out file without any content, just empty  no error, 

 

If I try to open the same file via Adobe Reader it is working fine, but we need to edit this scan as well so the workaround is not accepted.

 

I have tried to repair the program from the control panel, and install patch 21.001.201xx Optional update , Apr 16 , 2021 , 

 

no fix 

 

Please note that I am unable to sent a PDF file due to privacy policy hence I hope that anyone here had the same problem and will be able to advise what to do next 

 

attached the print screen from Adobe 

This topic has been closed for replies.
Correct answer try67

Go to Edit (or the Acrobat menu if you're on a Mac) - Preferences - Page Display and tick "Show large images".

2 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
April 29, 2021

Go to Edit (or the Acrobat menu if you're on a Mac) - Preferences - Page Display and tick "Show large images".

    P
    Pat5E6DAuthor
    Participant
    April 30, 2021

    Yep worked like a charm, for other files as well, Thanks! 

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    April 29, 2021

    Hello,

    Thank you for reaching out. 
    It would be very hard to tell why this is happening? My initial guess is, the affected file may not have been created using an Adobe application. 

    If possible, please share the file with us. We will take a look and share our findings. You can upload the file to a cloud drive and then share the link with me via Private message. To access the private message option, click on my profile Avatar and on my profile you should see the option "Send Message". 

    ~Tariq

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