Scanned PDF gets an Access denied

Forum|Forum|1 year ago
August 25, 2024
1 reply
853 views

I have been scanning just fine until a couple of days ago. Now when I scan the PDF and then try to open it, it gives me the error message access denied file cannot be found, or sometimes access denied file is corrupt, etc. I have used 2 different scanners with the same result. I have removed the enhanced security feature and tried most things different articles have suggested and nothing works. I can open any PDF files currently on my system with no problem, I also have the latest Adobe Reader. Any help would be appreciated.

Scan documents and OCR

This topic has been closed for replies.

gary_sc

Community Expert

Hi, @ImageFirstPrinting, what is your OS, and what is the release?

Also, where are the files that you're trying to access located? External hard drive? Desktop? Where?

Thanks

ImageFirstPrintingAuthor

Participant

The files are scanned to a network folder on a Windows 2016 Server, the scanner is connected to a Windows 11 Pro computer, I am not sure of the release as I am not on-site at the moment, but it has never had this issue until a few days ago. I can access and open all previous files sent from the scanner to the network folder, but nothing new. I also have another computer where I moved the scanner to and it scans to the folder just fine, so not the scanner itself.

T

Tariq Ahmad

Community Manager

Hi @ImageFirstPrinting,

I'm following up to see if you are still experiencing the issue. If so, let us know, and we'd be happy to assist.

You may try adding the network location as a privileged location. To add that:

Launch Acrobat.
User Cmd+k or Ctrl + k > Preference window.
Security(enhanced)
Add Folder Path
Click Ok.
Re-launch Acrobat and test.

If the issue is still reproducible, you may want to check with your Network IT team to see if they have made changes to access or changes security policies. Let us know.

~Tariq

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded