scanner not found

[thedoglawyer]

?I was stupid enough to buy adobe acrobat 2017 pro, cant find its rear end in the dark with both hands, keeps giving me no scanner found error when I attempt to scan. tried all of adobe's lame suggestions, impossible to get a live person, wouldn't buy another adobe product, will find companies that actually support users. Any suggestions about getting this pos to see scanner that every other program finds w/o problems

[Meenakshi Negi · Accepted solution]

Hi Thedoglawyer,

Sorry for the delay in response.

As you get the error message "scanner not found", please try the troubleshooting steps provided in this help document Troubleshooting tips for scanner issues when using Acrobat.

Please make sure the drivers are up to date.

Also, check if the Acrobat DC is updated to the latest version.

To check if there is an update pending, launch the application and go to Help > Check for updates.

You may refer this help document Release Notes | Adobe Acrobat, Reader to check the latest updates available.

If that does not help, please provide us the details as below:

- What is the Acrobat  DC version number currently installed on the machine? You can take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC.

- Are you on Windows or Mac?

- What is the current OS version?

- Make and model of the Scanner?

If you wish you can also contact support to get this checked.

Open this link Contact Customer Care and sign in with Adobe ID.

Let us know if you need any help.

Regards,

Meenakshi