Scanner not recognized

Melden · Dec 18, 2023

Adobe Acrobat won't recognize my new HP 8025E scanner. I can print from Adobe, but it doesn't show up on the list of scanners to Create a PDF. In the Windows Device Manager the printer shows up as "Microsoft IPP Class Driver" Please help...thanks!

Melden · Dec 22, 2023

Hi @Qwestover

Hope you are doing well and thanks for reaching out.

Please check for any missing/pending updates for printer driver and firmware and try updating it. You may also try to remove the printer driver, reboot the computer and reinstall it from the manufacturers website and check if that works.

You may also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

~Amal

Lösung in ursprünglichem Beitrag anzeigen

Melden · Dec 22, 2023

Hi @Qwestover

Hope you are doing well and thanks for reaching out.

Please check for any missing/pending updates for printer driver and firmware and try updating it. You may also try to remove the printer driver, reboot the computer and reinstall it from the manufacturers website and check if that works.

You may also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

~Amal

Melden · Dec 22, 2023

Thanks Amal, The solution was as you said. I needed the full set of hp drivers installed for Adobe to 'see' the scanner.

Melden · Dec 25, 2023

We are glad to hear that 😊

Feel free to reach out for any assistance required in the future. ❄️🎄🧑‍🎄

~Amal